Helpdesk

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

### **Description** Q\-tech is seeking a Helpdesk professional to join one of our rapidly expanding technology clients. Responsibilities Provide level 1 technical support to users (remote and on\-site). Diagnose and resolve incidents on Windows 10/11\. Manage incidents and requests using ticketing tools. Install, configure, and maintain hardware and software. Manage user accounts in Active Directory (creation, modification, permissions). Support for Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint). Configure printers, peripherals, and network devices. Escalate incidents to higher levels (L2/L3\) when necessary. Document solutions and technical procedures. Assist with basic system administration tasks and device deployment. Technical Requirements Minimum 1\-2 years of experience in IT support / Helpdesk. Solid knowledge of: Windows 10 / Windows 11 Microsoft 365 Active Directory Ticket management (ServiceNow, Jira, Zendesk, etc.) PC and laptop hardware Basic networking (TCP/IP, DNS, DHCP) Experience installing and configuring corporate software. 21000\-22000 Mataró 100% On\-site **Contact Person:** mfernandez@q\-techrec.com 681 285 025

Source: indeed

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Posted by

David Muñoz

Indeed · HR

Location

David Muñoz

Indeed · HR

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