IT Process Manager

Description

Job Summary: We are seeking an IT Process Manager for a Technical Office supporting IT process and service management within a digital transformation project for the Public Administration. Key Highlights: 1. Be part of cutting-edge projects within a rapidly expanding technology company 2. Work in a multidisciplinary team with an innovative and collaborative atmosphere 3. Advise on IT management and governance methodologies and frameworks DESCRIPTION Are you passionate about technology? Do you have experience in IT process and service management, or have you participated in IT process and operations improvement projects? Are you ready to take on a new challenge? Would you like to join one of our teams? If you seek to join a wide variety of cutting-edge projects within a fast-growing technology company, we want to meet you! **About us...** We are Lanit Consulting, specialists in technological and business consulting, offering comprehensive services to align IT management with business value and the full data lifecycle. You will be an ***IT PROCESS MANAGER*** within a Technical Office supporting the *IT Process and Service Management* area of a major Public Administration entity undergoing a digital transformation and convergence of Information and Communication Technologies (ICT), aiming to centralize and optimize services offered to other entities (also within the Public Administration). **Your day-to-day responsibilities...** You will work within a multi\-disciplinary team characterized by a young, innovative, collaborative, and challenging environment. The IT Management Processes falling within the scope of the Technical Office you will join include: Configuration (CMDB), Change, Events, Incidents, Problems, Availability, Capacity, and Knowledge. You will also support another IT management area acting as a liaison between the Company and its Clients, aiming to enhance the Client relationship model (value delivery) through process improvements. **Key Responsibilities:** * Gather requirements, define, document, and implement improvements within the aforementioned IT management processes. * Support clients in specific operational activities within scope, as well as in implementing new improvements within their ITSM tools (ServiceNow), pursuing procedural systematization and automation. * Participate in defining and implementing executive, tactical, and operational reports (PowerBI \& ServiceNow). * Periodically supervise and analyze implemented reports/dashboards to ensure compliance with key KPIs \& SLAs, guaranteeing process \& service traceability and fostering continuous improvement. * Plan, coordinate, and track project tasks, ensuring timely delivery and communication to all stakeholders. * Advise on optimal use and adaptation of IT management and governance methodologies and frameworks (ITIL, Agile, ISO/IEC 20000, …). **What we offer?** * Permanent contract * Private health insurance * 100% remote work * Flexible working hours * Intensive workdays * Digital disconnection outside working hours * Additional vacation days based on seniority * Positive work environment * Training and certifications * Flexible compensation Remote work. Find your next opportunity with us. Take the next step with Lanit Consulting! REQUIREMENTS **Required:** * Degree in Computer Engineering (Bachelor’s/Degree/Degree \+ Master’s) * Bachelor’s Degree / Higher Vocational Training (FP2) or equivalent. * Up to 5 years of equivalent professional experience (with or without formal qualifications) accepted. * Minimum 1 year of documented experience as: Customer Support Consultant * ITIL Foundation (preferably V4\) **Desirable:** * Minimum 5 years of professional experience in the Public Administration and/or Large Corporations/Multinationals and/or Other Consulting Firms, in similar roles and with similar clients. * Familiarity with IT management tools (ServiceNow preferred) * PowerBI (analyst profile) * Knowledge/Certifications in IT Management domains: Agile (Scrum, Kanban, DevOps, ...), Lean IT, COBIT, UNE\-ISO/IEC 20000\-1: 2018, … * English language proficiency at intermediate/advanced level (B2 \-C1\)