We are seeking a dedicated, empathetic, and detail\-oriented **Customer Support Specialist** to join our growing team. In this role, you will be the primary point of contact for our German\-speaking customers, ensuring they receive world\-class service while collaborating with our international team in English. **Core Responsibilities** * Provide high\-quality support to German\-speaking customers via email, chat, and phone. * Identify customer needs and provide accurate solutions or workarounds. * Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution. * Document all interactions within the CRM system and update customer records. * Communicate effectively with technical and management teams regarding bugs, feedback, and process improvements. **Required Qualifications:** * Native\-level proficiency (C2\) in both written and spoken German. * Intermediate to Upper\-Intermediate proficiency (B1/B2\) for internal communication and documentation. * Familiarity with help desk software (e.g., Zendesk, Salesforce) and communication tools (e.g., Slack, Microsoft Teams). * Strong patience, attention to detail, and the ability to multitask in a fast\-paced environment. **The Ideal Candidate Is:** * **Empathetic:** You genuinely enjoy helping people and can stay calm under pressure. * **Reliable:** You take ownership of customer issues from start to finish. * **Adaptable:** You thrive in a fast\-paced environment where processes may evolve. **What We Offer** * A multicultural and inclusive working environment. * Opportunities for professional growth and language development. * Competitive salary and benefits package. * Remote work. Job Types: Full\-time, Permanent Pay: 1,600\.00€ \- 1,800\.00€ per month Application Question(s): * Is German your native language? If no, how would you assess your fluency in both spoken and written German? * How would you assess your fluency in English? * This role may be structured under an independent contractor agreement. Are you open to this type of cooperation? * Regarding compensation, what salary range (gross) would you consider appropriate for this role working under an independent contractor agreement?