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Description

**Company** Remote Work **Location** Seville Office **Contract Type** Permanent ### **Job Description** Teknei Group is a leading company in the technology sector, specializing in IT consulting, software development, and innovative solutions. The company has been recognized for its ability to innovate and deliver tailored solutions for its clients’ digital transformation, and possesses extensive experience across sectors including banking, insurance, industry, telecommunications, and public administration. * Technical support, operational back-office, or administrative process management duties. * Resolution of incidents and tracking of requests within corporate environments. * Use of ticketing tools and management systems. * Experience working under Service Level Agreements (SLAs). * Knowledge of validation, tracking, and operational control processes. ### **Your Responsibilities Will Include** Operational Management of Activations * Manage service and contract activation requests. * Perform documentary and functional validations prior to activation. * Execute manual information transmission and receipt processes with third parties when automated systems are unavailable. * Manage uploading and downloading of XML files and other required formats for inter-system communication. * Manually register information and responses in corporate platforms. Incident Management and Technical Support * Detect, analyze, and resolve operational incidents related to systems, processes, and business tools. * Manage contingencies arising from automation failures (RPA). * Track incidents until definitive resolution. * Open and monitor tickets in corporate support tools. * Escalate critical incidents to specialized teams as appropriate. Management of Rejections and Inconsistencies * Analyze and resolve operational rejections generated during activation or contract modification processes. * Investigate discrepancies between internal systems and external entities. * Manage claims and pending requests with internal teams and external bodies. * Track blocked or unprocessed operations. Operational Control and Monitoring * Perform quality controls and data reconciliations across different systems. * Prepare monitoring reports, operational indicators, and dashboards. * Monitor adherence to deadlines and Service Level Agreements (SLAs). * Manage databases, operational records, and document repositories. Internal User Support * Address inquiries and requests from employees and corporate departments. * Manage communications received via functional mailboxes. * Provide functional support regarding operational processes and business tools. * Periodically report on the status of requests and actions taken. Continuous Improvement and Project Support * Participate in functional testing of new developments and regulatory changes. * Collaborate in defining functional requirements. * Participate in continuous improvement and process optimization activities. * Contribute to the creation and maintenance of operational documentation and procedures. ### **Requirements** Technical Competencies * Microsoft Excel at intermediate/advanced level. * Incident management and ticket tracking. * Proficiency with corporate applications and management platforms. * Preparation of operational reports. * Basic user-level database knowledge. * Document management and process control. ### **What We Offer You** * Join an established business group with national and international presence. * Permanent contract. * 100% remote work mode — possibility of assignment to offices in Seville, Barcelona, or Madrid. * Excellent working environment. Our commitment is to foster workplaces where individuals are treated with respect and dignity, supporting staff’s professional development and ensuring equal opportunities throughout selection, training, promotion, pay policies, working conditions and employment, occupational health, working time organization, work–life balance, and protection against any discrimination based on gender, sex, ethnic origin, race, age, sexual identity, disability, sexual orientation, religious beliefs, language, cultural background, or educational level. #### **Take the Next Step** If you want to grow within a company that champions innovation, stability, and people, **Teknei** is where you belong. Join a team of professionals where your talent will make an impact from day one. Apply now and let’s build transformative technological solutions together.