Service Operations Coordinator

Description

Summary: This role coordinates service operations across Europe, ensuring seamless customer experience and efficient management of service requests, inventory, and field engineer dispatch. Highlights: 1. Manage service requests from quotation to invoicing 2. Coordinate parts and inventory management in Europe 3. Dispatch work orders and coordinate preventive maintenance **Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15\+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The **Service Operations Coordinator – Europe** ensures a seamless service experience for customers, and service partners by managing Service Requests and Inquiries—including Distributor Market case handling—Preventive Maintenance administration, Field Engineer dispatch, and parts and inventory control across Europe. This role oversees back\-office processes end to end while collaborating closely with Field Service, Logistics, Customer Care, and Distributor partners to ensure quality, speed, and customer satisfaction. This position reports to the **Service Operations Manager, Europe** and is part of the **Customer Care Europe** organization. The role requires **on\-site presence at our Barcelona location**, with occasional travel for operational support or training. **In this role, you will have the opportunity to:** * Enter and manage service requests in the service management system (Salesforce), owning the full process from quotation through parts delivery, returns, and invoicing. * Coordinate parts and inventory management in Europe by reviewing internal stock levels, replenishing inventory daily, and leading cycle counts in collaboration with Field Service and Logistics to ensure inventory accuracy. * Create and dispatch work orders, with a primary focus on Preventive Maintenance, to Field Engineers, ensuring timely scheduling and clear communication. **The essential requirements of the job include:** * Fluent in **English** (written and spoken). **German is highly preferred**; additional European languages (e.g., French, Italian, Spanish, Portuguese, Polish) are an advantage * Experience with ERP systems (SAP or similar); proficiency in MS Office, particularly Excel; familiarity with Salesforce is a plus. * Ability to follow structured procedures and prioritize critical tasks; work independently while fostering strong cross\-functional collaboration; communicate clearly in writing and verbally; demonstrate strong attention to detail in data entry and documentation. * High school degree (or equivalent experience) with 1\-2 years of relevant work experience \#LI\-KS1 Join our winning team today. Together, we’ll accelerate the real\-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.