IT Support Technician (N1/N2)

Description

At **Sener**, due to the growing number of projects across our various Business Units, we are seeking to incorporate an IT Support Technician (N1/N2) into our IT Infrastructure team to join our Infrastructure and Support team, participating in user support, daily IT service operations, and incident resolution within a multinational corporate environment. **Key responsibilities include:** * Addressing and resolving hardware, software, and communications incidents. * Managing and tracking support tickets, ensuring adherence to defined service-level agreements (SLAs). * Providing on-site and remote user support. * Installing, configuring, and maintaining computers and mobile devices. * Performing basic administration of Microsoft 365\. * Managing users, groups, and permissions in Active Directory. * Escalating and coordinating with specialized teams when required. **What profile are we looking for?** * Higher Technical Degree in Network Systems Administration (ASIR) or equivalent. * Minimum 2 years’ experience providing user support in corporate environments. * Knowledge of Windows 11, Microsoft 365, Active Directory, and Intune. * Experience with ticketing and ITSM tools. * Teamwork skills and service orientation. **Preferred qualifications:** * Experience with Microsoft Intune, Autopilot, and Azure / Entra ID, Linux. * PowerShell knowledge. * Microsoft or ITIL certifications. * Technical English proficiency. **What do we offer?** * Opportunity to participate in strategic digital transformation projects, platform modernization initiatives, and evolution of the Microsoft ecosystem within an international engineering and technology company. * Technical autonomy and decision-making authority, leading projects and proposing improvements in architecture, governance, and service efficiency. * Integration into a professional, collaborative, and multidisciplinary team that values initiative, continuous improvement, and critical thinking. As a member of **Sener**’s staff: * You will benefit from flexible working hours and a hybrid remote work model. * You will have access to a flexible compensation plan. * You will be offered a physical and emotional wellbeing program. * Through dedicated tools and a broad training portfolio, you can advance your professional development. * You will work in a collaborative environment where close interaction among disciplines fosters idea exchange, proactivity, and autonomy when operating within complex project teams. * We promote equal opportunities, diversity, and inclusion for all individuals, and we are certified as a Family-Responsible Entity (efr). **Why join us?** At **Sener**, we offer you the opportunity to develop and apply your technical skills within a leading international engineering firm and enjoy diverse professional experiences. **Want to learn more about us?** https://www.group.sener/es Sener: Innovative technology for a sustainable future We deliver engineering and technology solutions in Aerospace and Defense, Mobility and Infrastructure, Energy, Naval, Digital, and Healthcare.