At Sosmatic, we are looking to hire a Customer Service Teleoperator for our Contact Center department. If you have experience in telephone support and administrative tasks, enjoy working with digital tools, and believe in the power of people and technology to transform the world, we want to meet you! - Answer calls, chats, and emails from users and customers of a Catalan telecommunications company. - Resolve inquiries and perform administrative tasks. - Simultaneous use of computer programs. - Use service management tools and applications to resolve incidents efficiently. * 2 years of experience. - Prior experience in customer service call centers (telephone or multichannel). - Experience with CRM systems. * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Permanent employment contract * Full-time position * Gross monthly salary ranging from '1381' to '1423' * Additional relevant information: - Fixed schedule: Monday to Friday, 09:00–18:00; public holidays falling on weekdays. Weekends are never worked. Public holidays worked are compensated with 1.75 working days for each holiday worked. - Hybrid or 100% remote work. Full-time in-person availability is mandatory during the first few weeks.