Job Summary: We are seeking a Level 1 Helpdesk Technician with a service-oriented mindset and the ability to explain technical concepts simply to resolve IT incidents for individual users. Key Highlights: 1. Key role in providing technical support to home users 2. Outstanding ability to adapt complex technical concepts 3. Empathy and patience when dealing with users At SOSMATIC, a TIC services company with over 28 years of experience and currently experiencing strong growth, we are looking for a Level 1 Helpdesk Technician to join our team. Your primary mission will be to become the technological lifeline for individuals who need assistance with their home computing devices. If you have a service-oriented mindset, enjoy solving IT problems, and—above all—possess the superpower of explaining technical topics in simple terms, we are looking for you! The position is primarily remote, with one day per week spent at the office. However, if you are the ideal candidate, we may consider a fully remote arrangement. \- Support and Assistance: Resolve Level 1 IT incidents for individual users by remotely accessing their home devices (computers, laptops, printers, etc.). \- Agile Diagnostics: Solve everyday common issues: system slowdowns, email configuration, virus removal, home Wi-Fi connectivity problems, or installation of basic software. \- Step-by-step Guidance: Guide users via phone or chat while performing remote interventions, always conveying confidence and calmness. \- Ticket Management: Clearly document incidents and applied solutions in our internal system. * 1 year of experience. \- Prior experience as an IT support technician. \- Solid technical foundation (L1): Proficiency in handling and resolving issues on Windows and/or macOS, web browsers, peripherals, and basic home networks. \- "Technical Translator": Outstanding ability to translate complex technical concepts into everyday, clear, and accessible language for anyone. \- Empathy and patience: Ability to interact kindly, respectfully, and understandingly with users who may feel frustrated or insecure about using computers. * Higher Vocational Training Qualification (FP de Grado Superior) * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Permanent employment contract * Full-time position * Gross monthly salary: 1430 * Additional relevant information: \- Stable project: permanent contract. \- Remote work arrangement. The position is primarily remote, with one day per week spent at the office. However, if you are the ideal candidate, we may consider a fully remote arrangement. \- Full-time position. \- Working hours: Monday to Friday, 14:30–23:00\.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
