**The role:** Your main responsibility will be to provide personalized customer service via email, phone, and/or in person, paying special attention to customers’ requests or needs. On a day-to-day basis, you will support the management of individual and group reservations, ensuring the proper organization of each shift. You will promote and optimize sales of our services (upselling), offering customers the opportunity to fully enjoy the AIRE experience. Additionally, you will manage stock levels and place orders for reception supplies, such as bags, boxes, and stationery. The team will integrate you from day one and guide you in acquiring new skills to help you perform your job efficiently. **Required profile:** * Prior experience in a similar position for at least 1 year. * Advanced English proficiency is required; knowledge of French, Italian, and/or German is highly valued. * We are looking for a commercially minded, friendly, and detail-oriented individual with a strong commitment to excellence in customer service. * Flexibility and availability to work varied hours. * Personal vehicle (access to the facilities is not possible via public transportation). **What we offer:** * Job stability and long-term career development within the company. * An AIRE experience as a birthday gift! * 30% discount on all our experiences. * Employee discount on private health insurance. * Transportation allowance and holiday bonus. * Team spirit is our greatest strength! We are proud to foster a welcoming, inclusive workplace where everyone’s opinions and backgrounds are heard and respected.