We are seeking an administrative staff member for customer service to join the administration and reception team. The selected candidate will hold a versatile position primarily focused on customer service, administrative management, and support for the organization’s daily operations. Key responsibilities will include in-person, telephone, and email customer service for clients, users, suppliers, and visitors, providing professional, friendly, and efficient assistance. The role also entails managing reservations, processing documentation, invoicing and collecting payments for services, as well as coordinating with various departments to ensure smooth operational functioning. Additionally, the candidate will support general administrative tasks, activity organization, and communication activities as required. This is a dynamic and varied position requiring strong organizational skills, initiative, autonomy, excellent communication abilities, customer orientation, attention to detail, and adaptability to diverse tasks and periods of increased activity. * Minimum 1 year of experience in administrative and reception roles. * Higher Vocational Training Diploma (FP de Grau Superior) * Catalan (spoken: intermediate, written: intermediate) * English (spoken: intermediate, written: intermediate) * French (spoken: advanced, written: advanced) * Spanish (spoken: intermediate, written: intermediate) * Competencies / knowledge: A Higher Vocational Training Diploma, Baccalaureate, or equivalent qualification is required. Oral and written fluency in Catalan and Spanish is essential, along with an advanced level of French (B2 or higher), enabling effective in-person, telephone, and email customer service. Candidates must demonstrate strong communication skills, customer orientation, organizational and planning abilities, initiative, autonomy, flexibility, and teamwork capability. Preferred qualifications include training in Administration, Tourism, Commerce, Public Relations, or related fields; English proficiency (B1/B2 or higher) and other languages; Microsoft Office proficiency (Word, Excel, Outlook); knowledge of administrative management, billing, customer service, and experience in similar positions. * Driving license: B * Permanent employment contract * Full-time work schedule * Additional information: Working hours: morning and afternoon shifts. Start date will be arranged according to the selected candidate’s availability, with full-time hours aligned with the company’s official work calendar. Availability to work some weekends and public holidays—particularly during the summer season—is required. Internal training on applicable procedures and management software will be provided. Prior experience in this sector is not mandatory.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
