**Company Description** Why join us? * Make an impact: Play a key role in shaping the Accor team in the Mediterranean region, specifically in Iberia. * Professional development: Access global opportunities and continuous training programs. * Inclusive culture: Be part of a diverse team that values your ideas and contributions. * Compensation and benefits: Competitive salary and position-appropriate benefits, including bonuses. Your development: Accor offers you continuous training across all areas of the hospitality industry throughout your career, with endless possibilities for professional growth across multiple establishments and brands within the group. Our commitment to Diversity and Inclusion: We are an inclusive company and our ambition is to attract, hire and promote diverse talent. **Job Description** We are seeking a dynamic and experienced Reception Manager to join our team in Santa Coloma de Gramenet, Barcelona. Main Responsibilities * Conduct daily briefing sessions and ensure all relevant information is properly communicated to team members. * Manage and supervise all tasks performed by your staff to ensure the highest quality service and adherence to departmental standards. * Review, analyze, and suggest improvements to workflow and front desk procedures. * Analyze rate variance reports to ensure room revenue control, approve discounts and refunds. * Communicate with management on all matters related to guest services and hotel operations. * Ensure documentation of all guest-related issues using the logbook. * Sign off on shift handover documents and supervise shift change procedures. * Coordinate and communicate with other hotel departments as necessary regarding general administration and operational issues. * Maintain management presence at all times, assisting with handling guest needs and complaints efficiently and tactfully. * Regularly inspect front and back of house areas to verify cleanliness and organization. * Ensure frontline staff follow marketing techniques and maximize sales. * Verify billing instructions, monitor guest credit, and address any discrepancies. * Ensure compliance with hotel safety policies and procedures. Handle and manage hotel emergencies. **Requirements** * Proven experience in the hospitality industry in a similar role. * Strong customer orientation, dedication, and high level of emotional intelligence. * Solid management skills to align the team around common goals, focusing on quality and financial targets. * Fluency in Spanish and English; additional languages will be considered a plus. * Excellent problem-solving and conflict resolution abilities. * Adaptability and ability to thrive in a dynamic, fast-paced environment. * Strong interpersonal skills, problem-solving capabilities, and ability to lead by example. **Additional Information** * Become part of a prestigious international chain. * Opportunities for training and professional development. * Potential bonus based on annual gross salary. * Attractive discounts at our hotels