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Job Summary: We are seeking a professional to accompany, train, and guide clients in implementing our tool, managing incidents, and identifying business opportunities. Key Highlights: 1. Accompany and train clients on tool implementation 2. Manage a client portfolio with over 2 years of experience 3. Foster personal growth through language classes **Company Description** **Doctoralia** is the leading digital health platform in **Spain**, not only as a marketplace connecting patients with healthcare professionals but also as a software provider helping these professionals efficiently manage their practices. Through our platform and mobile app, users can search for professionals and private clinics, read reviews, check availability, and easily book appointments online. Since our integration into the Docplanner Group in 2017 — a multinational company present in over 13 markets with global offices — we have achieved significant milestones. Backed by seven successful funding rounds from investors such as One Peak Partners and Goldman Sachs, and 10 strategic mergers and acquisitions, we are preparing for an exciting IPO within the next 2\-3 years. Docplanner, in turn, leads not only as the global marketplace for doctors and patients but also stands out as a **B2B SaaS technology company**. We provide digital tools to healthcare professionals and clinics to optimize their work and improve patient experience. With over 3,000 passionate collaborators united by a clear mission: **helping people live longer, healthier lives.** In everything we do, we uphold our core values: **Think like an owner** **Learn and stay curious** **Focus on results** **Keep it simple and efficient** **Be respectful and radically honest** **Job Description** **What will your responsibilities be?** * **Accompany** clients throughout the implementation process. * **Train** them to use the tool simply and effectively. * Guide clients to see **real impact** in their daily operations. In your day\-to\-day work, beyond the above, you will also: * **Manage incidents**, coordinating with the Support team to ensure rapid resolution. * **Identify cross\-selling and upselling opportunities** to maximize the value of our products. * **Achieve established goals** regarding service activation, tool usage, and NPS for your assigned client portfolio. * **Collect and relay client feedback** to continuously improve our product. **Requirements** **You are the person we are looking for if:** * You have over 2 years of experience managing a client portfolio — **this requirement is mandatory to advance your application.** * You possess excellent communication, negotiation, and autonomy skills, with the ability to build trust across various levels of specialists and managers within an organization. * You are proactive, persistent, detail\-oriented, curious, customer\-focused, and goal\-driven. * You navigate digital environments comfortably, are tech\-savvy, and have the energy to tackle new challenges. * Prior experience in a call center and/or medical reception is a plus. * Fluent Spanish, as we work with clients in Spain. **Additional Information** **What will the hiring process look like?** **Initial interview** with Doctoralia’s Talent team – 30 min. **Technical interview with Patricia** – (your manager for this role) \- 45 min. **Business Case**, (you’ll be given several hours for preparation beforehand) \- 45 min. **Final interview** with Cyrill, Head of Customer Success Spain at Doctoralia. **Offer** **Why join our team?** * **Competitive salary aligned with your experience.** * **Private health insurance** with Adeslas. * **Wellhub membership** (so you’ll never have an excuse not to exercise). * **iFeel membership**, our emotional wellbeing tool. * A **birthday day off** (if you wish!) to spend with your loved ones! * Free **language classes (English, German, Italian, French, Portuguese...)** * Office breakfasts, events, and above all, an incredible, dynamic environment where you can grow and feel supported. * Hybrid work model with **only 1 required office day per week**, at our **Barcelona offices (with sea views!)** * Last but not least: **an amazing team** ready to welcome and support you on your journey. \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ Data Controller: DOCTORALIA INTERNET, S.L. Purpose: To manage job applications and contact candidates when relevant positions matching their qualifications become available. Legal Basis: Legitimate interest. Recipients: The Data Controller and other companies within the DocPlanner Group, as well as external data processors, solely for the purposes indicated. Rights: Access, rectification, and erasure of your data, as well as other rights outlined in our privacy policy.
