Technical Support Advisor - Danish - Malaga

Description

Summary: Provide 1st level IT support to client employees, perform root cause analysis and troubleshooting, and cooperate with 2nd level service organizations. Highlights: 1. Opportunity for career development programs and specialized courses 2. Dynamic and creative team with a positive and friendly atmosphere 3. Guidance and tools to reach career potential Position: Technical Support Advisor Location: Malaga, Spain Work model: On\-site Employment type: Full\-time. **DUTIES AND RESPONSIBILITIES:** * Provide 1st level IT support to the client employees via phone, mail and chat or via self\-service portal * Provide support to client’s employees in the operation of user systems and peripheral devices * Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests * Be accessible and provide a first resolution rate by using internal knowledge databases * Cooperate with client’s 2nd level service organizations and external service providers. **REQUIREMENTS:** * Have a proficient or bilingual level of **Danish** and advanced English (minimum C1\) * Experience in 1st or 2nd level IT support, ideally in a large company environment * Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software * Have an analytical approach to complex issues * Have experience in ITSM ticket systems (ideally in ServiceNow) * Knowledge of processes according to ITIL V4 good to have * Have high customer and service orientation and high sense of responsibility * Have a reliable and systematic way of working * Are willing to learn and develop technical and soft skills * Have high motivation and willingness to work in a global team. **OFFER:** * Excellent remuneration package based on experience, skills and performance * Full paid training on the company and the project * Career development programs, specialized courses, and language classes * Dynamic and creative team with a positive and friendly atmosphere * Guidance and tools to reach career potential * Work schedule: Monday to Friday from 09 AM \- 06 PM (39 hours a week) * Office in the centre of Malaga