We are looking for people who understand that behind every incident is someone in a hurry, with responsibilities—and often, little patience for technology. This position is designed for individuals who enjoy supporting executive profiles, who understand their urgency, and who know how to provide clear, direct answers—without losing empathy. **What do we need?** * University degree equivalent to a bachelor's, diploma, or technical engineering degree, **officially recognized in Spain**, in case of degrees obtained abroad. Experience * In telephone customer service within call centers or similar services. * In using and providing functional guidance for complex corporate applications in the public sector. **What will your day-to-day look like?** You will be on the front line handling inquiries about LexNET and associated services, helping make daily use of the tool simpler and more reliable. Your main responsibilities will be: * Handling and managing inquiries and incidents through defined channels: telephone, self-service portal, email, or other digital channels. * Guiding users on correct tool usage: access, sending and receiving communications, mailbox management, digital signature, attachments, and other basic operations. * Registering, categorizing, and prioritizing each call or request—accurately identifying the user, describing the incident, and escalating to the resolution team when it cannot be resolved at the first level. * Informing users about the status of their requests when follow-up treatment is required, and contributing frequently asked questions and standard solutions to the knowledge base. This is a role for someone patient, clear in explanations, and highly organized with information. And **what do we offer you?** * A stable, high-visibility project focused on supporting key profiles within a major user support service. * An indefinite-term contract, full-time schedule, and a **rotating shift model from ***7\.00 to 20\.00 hours***, enabling you to take advantage of less conventional time slots to balance personal errands and free time. * Shift planning in advance, so you can organize your life outside work with peace of mind. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user-facing skills. * Private health insurance with no co-payments, a competitive salary with annual review, and Christmas Eve and New Year’s Eve off—so you can spend them with whomever you choose.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
