GROUPS & EVENTS COORDINATOR

Description

***"The world is yours with Meliá"*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. At Meliá Hotels International, every day is an opportunity to grow, develop your talent, and be part of a global company where people are at the heart of everything. If you are passionate about event organization, customer interaction, and turning every detail into a memorable experience, we want to meet you. ### **Job Mission** As a **Groups \& Events Coordinator at Meliá Barajas Hotel**, you will be responsible for coordinating and managing groups, meetings, and events from reservation confirmation through to final service execution, ensuring an exceptional experience for our customers and guaranteeing seamless communication among the hotel’s various departments. ### **What will be your main responsibilities?** * Manage end-to-end coordination of corporate, social, and MICE groups and events. * Serve as the primary point of contact for clients, agencies, and event organizers. * Prepare service orders and operational documentation for the various departments involved. * Coordinate accommodation, meeting rooms, catering, audiovisual requirements, and additional services. * Conduct site inspections and commercial accompaniment visits when necessary. * Ensure flawless execution of each event, supervising adherence to Meliá’s quality and service standards at all times. * Maintain smooth communication with Sales, Front Office, F\&B, Kitchen, Housekeeping, and Technical Services teams. * Manage incidents and provide rapid, efficient solutions focused on customer satisfaction. * Prepare reports, performance tracking, and post-event analysis. * Identify opportunities for improvement and additional sales (upselling and cross-selling). ### **What are we looking for in you?** * Education in tourism, hotel management, event organization, or related fields. * Prior experience in event or group coordination, or in hotel sales departments. * Knowledge of hotel operations and the MICE segment. * Excellent organizational, planning, and multitasking skills. * Strong customer orientation and attention to detail. * Ability to work collaboratively and coordinate across different departments. * High proficiency in Spanish and English; additional languages are valued. * Proficiency with computer tools and hotel management systems. ### **What do we offer you?** * The opportunity to join an internationally leading hospitality company. * Professional development and internal mobility opportunities—both nationally and internationally. * Ongoing training programs and professional growth initiatives. * Exclusive discounts on Meliá hotels and experiences worldwide. * A dynamic, multicultural, and excellence-oriented work environment. * The chance to contribute to creating unique experiences for our guests and customers. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with the principles outlined in our Human Resources policies. Likewise, we are committed to fostering an organizational culture across our entire workforce that embraces effective equality, and raising awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Furthermore, we advocate for the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, this is possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become "**Very Inspiring People**", follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**