Helpdesk Technician

Description

Job Summary: We are seeking an independent, solution-oriented Helpdesk Technician with a passion for innovation and continuous improvement to administer systems, resolve incidents, and provide technical support. Key Highlights: 1. Professional environment for growth, certification, and participation in IT projects. 2. Continuous training and certifications covered by the company. 3. Flexibility to balance personal and professional life. Helpdesk Technician (Madrid) At ANCO, we are an IT consultancy with over 40 years of experience. We support companies in their digital transformation with solutions for private and public cloud, infrastructure, cybersecurity, digital transformation, and modern workplace—combining leading-edge technology with close, honest, and proactive service. If you are passionate about the IT world, at ANCO you will find an environment where you can grow professionally, earn certifications, and contribute to high-impact projects for clients across diverse sectors. **Job Description** We are looking for an independent, solution-oriented individual with a passion for innovation and continuous improvement—a person who enjoys learning, collaborating as part of a team, and delivering real-impact solutions. **Main Responsibilities:** * Administration of systems and microcomputer environments. * Resolution of hardware incidents, equipment assembly, and deployment. * Management of Microsoft 365 (Outlook, Teams, SharePoint, etc.). * Administration of on-premise servers, both physical and virtualized. * Resolution of communication incidents (routers, switches, firewalls, and access points). * Backup management. * End-user technical support (Helpdesk). **Technical Requirements:** * Prior experience in system administration and IT support. * Practical knowledge of Microsoft environments and infrastructure support. * Experience handling incidents and providing end-user support. * Experience with Proxmox, VMware, and/or Hyper-V. **Preferred Qualifications:** * Knowledge of Citrix, Azure, and/or AWS. * Knowledge of Veeam Backup. * Official certifications from Microsoft, Citrix, Cisco, or others. **At ANCO, we believe talent deserves the best** **Continuous training.** Courses and certifications fully covered by the company to advance your career. **Remote work.** Hybrid model offering the flexibility you need to work from home. **Flexible schedule.** Arrange your working hours to balance personal and professional life. **Intensive work schedule and remote work** during August, to better enjoy your summer days. Are you an independent, solution-oriented person eager to drive improvements? Then we want to meet you! Join a team that values innovation, continuous growth, and welcomes your ideas.