Job Summary: We are seeking a candidate with experience in Level 2 support, system administration, and maintenance of complex platforms, working in critical operations and advanced support. Key Highlights: 1. Technology environment related to ticketing and mobility systems 2. Level 2 software support and maintenance for ticketing platforms 3. Proposal of continuous operational improvements DESCRIPTION Join a technology environment focused on ticketing and mobility systems, working in critical operations, advanced support, and maintenance of complex platforms. We seek a candidate with experience in Level 2 support, system administration, and preventive/corrective maintenance, accustomed to working with Linux environments, databases, and monitoring tools. **Conditions** --------------- * Permanent contract * Hybrid work mode (2 days office / 3 days remote) * Location: San Fernando de Henares, Madrid * Full-time position * Working hours: Standard office schedule * Equipment provided by the client per security policies * Salary: Based on professional experience. €30,000 – €35,000 gross per annum. **Your Responsibilities** ------------- * Level 2 software support and maintenance for ticketing platforms * Installation of software versions and configuration files * Reproduction and analysis of incidents together with Level 1 team * Preventive and corrective maintenance of platforms * Review of system loads, data integrity, and errors * Technical housekeeping: log cleaning, database cleanup, backups, and file compression * Server, instance, and pod restarts and management * Certificate renewal and process verification * Monitoring using APM tools such as Zabbix and Dynatrace * Escalation and tracking of incidents with Level 3 teams * Ticket management and traceability using Jira and ITSM tools * Proposal of continuous operational improvements REQUIREMENTS **Mandatory** ------------------ * Experience in Level 2 software support/maintenance * Knowledge of Oracle and SQL Server * Proficiency with SQL Developer and basic Oracle administration * Knowledge of Linux and Windows * Experience with Jira and Confluence * Experience with ticketing tools (Remedy, Maximo, GMAU or similar) * Basic knowledge of microservice architectures and Kubernetes * Experience interacting with clients and attending operational meetings * Analytical capability and incident tracking skills **Desirable** ------------ * Experience in mobility or ticketing environments * Knowledge of Dynatrace and Zabbix * Experience maintaining critical environments * Basic Occupational Health and Safety (PRL) training * Availability for occasional travel to stations * Possession of personal protective equipment (PPE): safety boots, vest, and helmet **Digital Group** We are a team of over 100 technology professionals, offering stable projects with leading national and international clients, developing solutions in Artificial Intelligence, Cloud, Cybersecurity, etc. We commit to supporting you throughout every project phase to ensure your professional growth alongside us and that your contribution truly matters. * **Do you want to stay up-to-date with the latest technologies and embrace new challenges? Send us your CV and we’ll contact you!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
