Summary: Join Minor Hotels as a Booking Agent, ensuring reservation service compliance, providing product information, and actively contributing to revenue growth through up-selling and cross-selling. Highlights: 1. Integrate into a dynamic team focused on service excellence. 2. Access a continuous training plan to enhance career development. 3. Benefit from possibilities for functional, national, and international mobility. * Minor Hotels \- Southern Europe * Madrid * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Reservations Agent + ### **Category or Level** Technician + - ### **Vacancies** 1 - ### **Applicants** 4 - * ### **Contract Type** Permanent Contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** Are you passionate about hospitality and the art of welcoming? Join the Reservation Department of Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSIBILITIES: As a Booking Agent (M/F), you will report to the Supervisor of the Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service across all channels—direct or indirect—from reservation request through to confirmation; providing information about hotels, products and services offered. You will also be responsible for carrying out up\-selling and cross\-selling actions, actively contributing to revenue growth and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid ### **Requirements** WE LOOK FOR CANDIDATES WITH: \- Flexibility, proactivity and a preference for objective\-based work; \- Excellent communication skills; \- Flexible working hours; \- Training in Hospitality, Tourism or related fields (preferred); \- Sales skills (experience in reservation management or in commercial areas will be valued); \- Customer service experience (preferred); \- Proficiency in Croatian is mandatory; \- Availability to perform full\-time, on\-site duties; \- Computer literacy: Microsoft Office, Internet, Database, etc. ### **Offered** \- Integration into a dynamic team focused on service excellence; \- Remuneration commensurate with the role; \- Continuous Training Plan to enhance career development; \- Access to the e\-learning training platform; \- Possibility of functional, national and/or international mobility; \- Incentives and Benefits Plan; \- 40.30 hours per week. Leisure: \- Special employee rates for family and friends across various Minor Group services—national and international—including accommodation and F\&B; \- Service\-based credits awarded to convert stays or meals at Minor Group, national and international hotels, resorts and restaurants. Health and wellness: \- Health insurance. This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
