**Technical Assistance Service Coordinator (SAT) \- Madrid** ============================================================= **Location** Coslada, Madrid, Spain **Date posted** July 17, 2026 **Job ID** 22663 **Our vacancy and your responsibilities** To support the expansion of our Iberian Peninsula Technical Assistance Coordination team, we are seeking to hire a **Technical Assistance Service Coordinator (SAT) \- Dispatcher** at our Madrid office. You will join our national Scheduling \& Dispatching team, responsible for scheduling and coordinating external technical assistance activities carried out by the SAT Technician team in the Central region \- Madrid. The interventions to be coordinated require short-term planning and scheduling. Our clients include industries in the pharmaceutical, food and beverage, chemical, cosmetic sectors, as well as research centers and/or universities, among others. Key responsibilities: * Plan and adjust scheduled and assigned service orders according to the technical staff's profiles/knowledge and availability within the regional team. * Coordinate with clients to confirm appointments and availability to ensure service delivery. * Maintain continuous communication with SAT Technicians to share intervention details and resolve any changes or incidents that may arise. * Maintain accurate records of service orders, including work status, technician assignments, and completion times. * Support SAT Technicians with administrative/support tasks (e.g., preparing work orders, inventory tracking, logistics coordination, billing, and other coordination-related tasks). * Foster smooth and positive communication both with assigned clients and with the SAT Technician team. * Collaborate closely with Fault/Incident Coordinators. **What you need** * Technical education or solid knowledge ensuring ability to understand and operate effectively in a technical environment. * Minimum 2 years’ experience in technical service and personnel planning, preferably in a technical or engineering environment. * Proficiency in Microsoft Office and service scheduling software. * Organizational and time management skills, with attention to detail. * Ability to maintain and analyze data for decision-making purposes. * Strong communication and interpersonal skills, and a collaborative team mindset. * Customer- and service-oriented attitude, with ability to anticipate and respond promptly and effectively to client needs. * Capacity to work independently and manage multiple priorities. * Good knowledge of the geography of the assigned area (Central region). * Residence in Madrid, San Fernando de Henares, or nearby areas. * We seek a candidate who has performed functional planning/coordinating roles in an ideally technical assistance environment (e.g., coordination of external technical service, preventive/corrective maintenance teams in industrial plants or networks of centers/stores), or in another environment (e.g., coordination, transportation, and logistics), provided the above-mentioned characteristics apply. **What we offer** * Join a leading company with recognized prestige in its sector and an extensive installed base in the region. * Excellent working environment and strong people orientation. * Permanent employment contract and an attractive social benefits package for employees (meal vouchers, health insurance, childcare vouchers, pension plan). * Salary (fixed \+ annual variable component) * Standard working hours: Monday to Friday, 08:00–17:00. * Comprehensive initial and ongoing technical training program. **About Mettler Toledo** METTLER TOLEDO is one of the world’s leading providers of precision instruments and services. We are renowned for innovation and quality across laboratory applications, in-process analytical instrumentation, industrial weighing, product inspection, and retail solutions. Our sales and technical service network is among the most extensive in the industry. Our products are sold in over 140 countries, and we have direct presence in approximately 40 countries. For more information, please visit: www.mt.com. **Equal Employment Opportunity** We promote equal employment opportunity worldwide and value diversity within our teams — including business backgrounds, areas of specialization, gender, and ethnicity. To learn more about our commitment to sustainability, diversity, and equal opportunity, please visit us here
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
