**Responsibilities:** * Monitoring traffic and positioning roadside assistance drivers/tow trucks, including service optimization. * Assigning services based on effectiveness and efficiency criteria regarding service completion times. * Accurate geolocation of pickup and destination points. * Conducting internal and external follow-up and quality calls (policyholders, customers, partners, etc.). * Receiving and managing internal and external customer calls. **We offer:** * Contract: Permanent * Schedule: Afternoon Shift * Work Area: Madrid * Work Mode: On-site OPPORTUNITY FOR CAREER GROWTH AND SALARY RENEWAL!!!!! **Requirements:** * 1\-2 years of experience in managing roadside assistance services * Active listening and strong customer orientation. * Empathy and telephone excellence. * Strong communication and expression skills. * Ability to multitask and organize effectively. * Teamwork capability. * High capacity for management and problem resolution. * Proactivity. * Stress resistance. * Proficiency in computer use.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
