**Job Mission** Build customer trust by delivering high-quality technical service, ensuring the correct installation, maintenance, repair, and operation of equipment and products marketed by Tiselab, as well as providing a post-sales experience that reinforces trust and customer loyalty. **Functions and Responsibilities** Reporting to the Technical Service Manager and as part of the technical team, you will be responsible for the following tasks: * Equipment installation and commissioning. * Performing preventive/corrective maintenance and calibrations on installed equipment. * Conducting equipment and system validations and qualifications. * Full compliance with GMP regulations across all work activities. * Coordination of intervention logistics (materials, equipment, tools or fixtures, documentation, subcontractor visit scheduling, liaison with represented companies, travel and accommodations, etc.). * Drafting protocols and reports; drafting procedures. * Managing and maintaining technical documentation for the installed equipment fleet. * Providing technical support and advice to the commercial department and customers. * Continuous process improvement. * Inputting and updating necessary IT tools for job performance, as well as implementing them. * Delivering training on equipment maintenance/calibration. * Informing customers within our portfolio when needs are identified. **Requirements** **Education** * Higher Vocational Training Cycle in Electronics, Electromechanics, Maintenance, or similar (specific technical training in laboratory instrumentation is desirable). **Experience** * Prior experience in technical equipment installation, maintenance, and/or calibration—preferably in the laboratory, diagnostics, or healthcare sector. * Experience in regulated environments (GMP) and in equipment/system validation/qualification processes is desirable. **Technical Knowledge** * Electronics and electromechanics. * GMP regulations applicable to equipment and facilities. * Technical writing: protocols, reports, and procedures. * Proficiency with office and management tools (CRM, technical documentation systems). * Valid driver’s license and willingness to travel (Northern Catalonia region, with occasional trips throughout Spain, including overnight stays). **Competencies** * Customer orientation and ability to build trust. * Autonomy and organizational skills (managing materials, schedule, subcontractors, and suppliers). * Rigor and attention to detail, especially regarding regulatory compliance (GMP) and technical documentation. * Communication and pedagogical skills, both with customers and during internal/external training sessions. * Proactivity and focus on continuous improvement. * Teamwork and coordination with the commercial department and other technical staff. **We Offer** * Permanent contract and full-time working hours. * Flexible schedule with remote work options, enabling work-life balance. * Fixed salary \+ quarterly variable pay \+ annual bonus. * Annual allowance for professional development training of your choice. * A growing company applying the ROWE (Results-Only Work Environment) methodology, with an excellent working atmosphere. * **Our values:** We build trust, deliver results, create teams, and enjoy what we do.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
