Summary: The Abbott Ambassador drives client loyalty, grows existing business, and improves profitability by managing accounts and expanding solutions. Highlights: 1. Drive client loyalty and grow existing business 2. Manage and improve customer relationships 3. Expand existing accounts and improve profitability **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To * Career development with an international company where you can grow the career you dream of. * A company named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Abbott Ambassador \- Madrid \+ (Ávila o Segovia)** **1\.Primary Objective of Position** * The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability **2\.Major Accountabilities** **a) ACCOUNT MANAGEMENT** * Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis * Maintain accurate and up\-to\-date client data in MyDASH * Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts * Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks * Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs * Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries \& product issues) * Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account * Work with client to ensure entire Abbott solution is being utilized as expected. **b) GROW THE ACCOUNT** * Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities * Analyze test menu and ordering patterns to assess gaps and provide solutions * Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies * Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions * Drive Alinity, Hematology and Digital Health Solutions solutions at every account * Continue to manage post\-sales client support activities, such as * Confidently operate all Alinity Instruments * Install and configure assays on the Alinity instrument * Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity * Articulate performance of the assay, interpret data, draw insights * Perform initial assay troubleshooting. **c) CLIENT LOYALTY** * Exhibit and articulate our value proposition and solutions * Consult with client to improve operations and KPI’s * Deliver insights to clients, as well as Enterprise team * Develop relationships with all internal stakeholders * Lab Director / Manager * Department Supervisors (IA/CC/Hematology/Specimen Processing) * Procurement * IT Manager * Medical Director * Maintain a high NPS score (OneNPS and tNPS) at each account * Address NPS “hot sheets” * Leverage marketing collateral to demonstrate Core Diagnostics value * Client presentations * Workshops (Educational and Abbott internal) * Client Business Reviews * Lead integration activities * Participate in implementation activities per Test of Record (TOR) process * Oversee progress of cross\-functional implementation team (post\-sale) with project manager.**3\.Education** * Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio\-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred. **4\. Background** * Minimum 4\-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts. * Ideally a proven track record in a similar position supported by management and customer references. * Excellent product and industry knowledge. * Strong understanding of key stakeholders and customer dynamics. * Strong solution selling and relationship building skills. * Excellent communication skills. * Fluent in local language and English, additional languages are advantageous. **5\. Impact of position** * Manage and expand existing accounts. * Manage and improve customer relationships. Improve profitability of existing accounts. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
