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Job Summary: DHL Global Forwarding is seeking a Customs Manager to lead and supervise the Customs Operations Specialists team, manage productivity, and ensure compliance with internal regulations. Key Responsibilities: 1. Lead and develop a specialized team in customs operations 2. Manage the productivity and efficiency of the customs department 3. Ensure regulatory compliance and key customer management Do you want to join the world’s leading logistics company? Do you have experience managing customs departments? We have the perfect opportunity for your professional development! At DHL Global Forwarding, we are looking for a Customs Manager to join our Madrid office. **What do we expect from you as part of the best specialized team?** * Manage the Customs Operations Specialists team through the department’s three supervisors. * Lead and supervise the development of the Customs Operations Specialists team. * Manage team productivity and implement initiatives to improve efficiency. * Identify training needs and opportunities to build a highly qualified department in its function. * Ensure adherence to internal policies and guidelines. * Lead and supervise the most critical process elements. * Interdepartmental relationship and management. * Achievement of strategic objectives. * Lead and supervise the most critical process elements. * Ensure compliance with LOPD, PRL, CSR, etc., in line with company standards. * Direct management of key customers and active participation in periodic operational review meetings. * Coordination with GSC. **REQUIREMENTS:** * In-depth knowledge of customs requirements and operational processing of customs activities. * Proven experience and track record in the customs sector. * Ability to assume a team management role. * Strong decision-making skills. * Leadership. * High level of communication skills. * Advanced English proficiency. **What do we offer?** * Employment with the world’s leading logistics company. * Permanent contract. * Attractive fixed and variable annual remuneration based on individual and business objectives. **Attractive benefits:** * 24 working days of vacation. * Life insurance. * Private medical insurance for you and your spouse/dependents, covered 50% by DHL. * Flexible Compensation Plan: Nursery, Transport, and Medical Insurance. * DHL CLUB Discount Program. * DGF “Be Wellbeing” Program: Fresh fruit in the office, gym and healthcare center agreements, and physiotherapy sessions subsidized at 50%. * Company Stock Purchase Plan with a 15% discount, available after three months of employment. * Prime location in new offices with nearby public transportation. **Why DHL?** Because people matter to us, and we place the customer at the heart of our approach. We have renewed our Top Employer certification in Spain and globally, and we are also certified as a Great Place to Work. DHL Global Forwarding is the division of the Deutsche Post DHL Group specializing in air and ocean freight transportation and value-added services. Through our global network of owned offices, we provide door-to-door solutions, including value-added services related to supply chain management (customs, insurance, end-to-end temperature-controlled transport, dangerous goods, etc.). Our team of professionals worldwide positions us as leaders in service quality, with the customer at the center of our activities and a culture of innovation and continuous improvement. DHL Global Forwarding is an Equal Opportunity Employer. We evaluate candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.
