Linde Material Handling is one of the world's leading manufacturers of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and have approximately 13\.000 people working for the brand. A network of over 8\.500 service technicians ensures maximum availability of Linde trucks and solutions, supported by our global logistics network. We are built on a solid foundation through the delivery of expert service and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY—we do what is right; COLLABORATION—we trust each other; COURAGE—we embrace change and innovation; EXCELLENCE—we deliver exceptional value to our customers. You will work for a successful global company in an international environment. Are you ready for a new challenge? Then you might be the person we are looking for! About the company: We are a socially responsible company that offers equal employment opportunities, fosters diversity, and respects differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or physical property. **We offer:** ============= ✨ We seek service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a robust technology-driven company with international reach and continuous expansion, where anything is possible. Are you ready to grow your career with us? * Compensation commensurate with value and aptitude. * Permanent position in a market-leading company. * Private health insurance. * Company vehicle. * Flexible compensation. You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence. * **Tasks and Qualifications:** ============================= **Mission:** Achieve sales and profitability targets for the service unit and ensure the proper functioning of the service team. **Key responsibilities:** The Regional Service Manager role must be goal-oriented, meeting expectations set by the group and implementing service action plans across the following leadership pillars: KION Values role model, Sales Strategy, Team Builder, Team Player, Decision Maker, Role\-Model Professional. Responsibilities include: * Sales Strategy: + Implement sales and marketing strategies. + Negotiate and influence customers to secure required service levels. * Develop and acquire new customers for both the service unit and other business areas. * Customer prescriber and business opportunity generation. * Team Builder/Team Player: + Foster a safety culture, execute ISO standards (standardization rules), mentoring/coaching, individual development plans, team training plans, promote digital initiatives to enhance well-being. Short Interval Management (SIM). * Role\-Model Professional (Operational Efficiency): + Maintain excellent safety records. Safety First. Zero accidents. + Achieve high customer satisfaction and employee engagement scores. + Contribute to achieving the branch’s sales and profitability targets. + Drive opportunity generation and outstanding sales performance (Hit Rate, Efficiency Rate). + Deliver excellent operational metrics related to execution (maintenance fulfillment, execution time, travel…). Be a promoter of continuous improvement initiatives to increase efficiency across all pillars. Digital Mindset. + **Education, knowledge \& experience:** Technical Engineering degree or equivalent, or 5 years’ experience as a Service Manager related to maintenance. Non-regulated education / Languages / Specific knowledge: * Technical knowledge. * Proficiency in English (reading and writing) is valued. The ability to conduct a simple meeting in English and understand received messages is considered a positive asset. Office software skills, preferably Microsoft Office. * **Competencies \& skills:** * Leadership and management skills. * Goal-oriented individual. * Digital mindset. * Service culture: people, customers, growth, efficiency, continuous improvement. * Team management capability. * Willingness to travel 70%\-80%.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
