DESCRIPTION Are you motivated by persuading, negotiating, and retaining customers? Do you enjoy it when your arguments make a difference and you succeed in keeping a customer? If you possess strong communication skills and a results-oriented mindset, this could be your opportunity to join a stable and growing project. At Avos Tech, Prosegur’s BPO division, we are seeking Customer Retention Managers for one of our largest clients in Spain’s health insurance sector — the #1 company in this field. **What will be your mission?** * Telephone management of customers intending to cancel their service. * Analysis of customer needs and personalized argumentation for retention. * Negotiation of tailored conditions and proposals adapted to each customer. * Registration and follow-up of interactions in CRM tools. * Achievement of quality and retention targets. **What do we offer?** * Permanent contract. A stable project with development opportunities. * 30-hour weekly schedule, Monday to Friday, afternoon shift from 3:00 PM to 9:00 PM. * Initial training begins on 08/03/2026 from 10:00 AM to 5:00 PM. The first week of training is selective; during the second week, permanent contracts are issued. * Start date: 08/10/2026 with a permanent contract. * Telework starting from the third month. * Location: Near the 12 de Octubre metro station. * Salary: €1,098.69 + significant commissions **Profile we are looking for** * Prior experience in retention, customer loyalty, or telephone sales. * Excellent communication, persuasion, and active listening skills. * Results orientation and ability to thrive in dynamic environments. * Call center experience is a plus. We seek committed individuals with a commercial mindset and eagerness to grow professionally.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
