Customer Service Team Leader

Description

**At Alstom, we build what millions depend on daily \- rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high\-speed trains, metros, trams, maintenance services and integrated systems.** **More than a job: a mission** **We’re looking for a Customer Service Team Leader** to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. **You’ll work alongside people who show up with ownership, passion, and dedication \- because they know what’s at stake: the journey home.** **Your role, your impact** * Lead and develop the Customer Service team, ensuring high performance and customer satisfaction * Manage end\-to\-end customer relationships for Parts \& Repairs sales, from opportunity identification to payment collection * Oversee customer inquiries, orders, returns and complaint resolution within your portfolio * Define pricing tactics in collaboration with Operations Managers and Customer Directors * Monitor delivery performance through KPI management, root cause analysis and corrective actions * Drive continuous improvement initiatives in line with the APSYS roadmap * Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams * Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors **You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management \- solving complex challenges that shape the future of mobility.** **What you bring** * Degree in Engineering, Industrial Studies, Business Administration or a comparable field * High level of English * Experience in people management and team leadership * Experience in Customer Service and/or Supply Chain environments * Knowledge of SAP Sales \& Delivery modules * Strong communication and stakeholder management skills **How success is measured** * Customer satisfaction and responsiveness to inquiries and complaints * Delivery KPI performance and implementation of improvement plans * Team engagement, development and operational efficiency * Quality and timeliness of commercial and customer service processes * Contribution to continuous improvement and business growth opportunities **Alstom, a great place to grow** * Enjoy stability, challenges and a long\-term career free from boring daily routines * Collaborate with transverse teams and helpful colleagues * Contribute to innovative projects * Utilise our cooperative working environment * Steer your career in whatever direction you choose across functions and countries * Benefit from our investment in your development, through award\-winning learning * Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage **Here, progress isn’t always easy \- the scale is massive, the tasks are complex \- but the impact is real. Because when the system runs, the train moves, and the city connects \- that feeling stays with you. And the legacy lasts.** **Job Segment:** Supply Chain, Manager, Supply, Procurement, SAP, Operations, Management, Technology