Administrative Assistant – International Academic Year Programs

Description

Position Summary: We are seeking an Academic Year Abroad Assistant to provide operational and administrative support in the planning and implementation of educational programs. Key Responsibilities: 1. Operational and administrative support for educational programs abroad 2. Management of student files, documentation, and logistics 3. Student and family support and follow-up Our company organizes international training programs for students who wish to improve their second language or complete secondary or high school studies abroad. We need to fill an Academic Year Abroad Assistant position in Madrid to provide operational and administrative support in planning and executing Academic Year Abroad programs, ensuring proper management of student files, documentation, logistics, and communication with students, families, and service providers. **JOB RESPONSIBILITIES** * Process participant registrations to ensure timely and accurate completion. * Maintain regular communication with families and educational institutions. * Collaborate with program coordinators to resolve issues. * Arrange round-trip flights for participants and organize logistics at origin and destination. * Provide airport assistance at the point of departure and arrival. * Contact students to monitor their stay and support them with academic procedures. * Process visas and any other required documentation for students entering destination countries. * Respond to calls and messages from assigned participants. * Keep database information up to date. **PROFESSIONAL PROFILE** * Minimum 1 year of experience in administrative, assistant, or coordination roles within educational settings, mobility agencies, or international programs. * Experience managing academic documentation, student files, and administrative procedures related to study abroad stays. * Experience supporting students and families, addressing inquiries, providing information, and resolving minor issues. * Minimum education: High School Diploma or Higher Vocational Training in Education-related fields. * English proficiency level: C1. * Prior participation as a student in an international study program is valued. **WHAT WE OFFER** * Hybrid work model and flexible start/end times. * Permanent, full-time contract offering stability and integration into a highly motivated team. * Inclusive and respectful environment valuing diversity, with a firm commitment to equal opportunity and the LGBTI community. If you are motivated to work in a dynamic team with direct impact on education development, we want to meet you! Benefits: * Professional development support * Offered language courses * Flexible working hours * Intensive summer schedule * Company-provided laptop * Training program Work Location: Hybrid remote work in 28043 Madrid, Madrid province