Senior Sales Advisor

Description

**Role** As a Senior Sales Assistant, you will be a true brand ambassador: welcoming each customer with attentiveness, understanding their needs, and guiding them through a personalized and memorable shopping experience — both in-store and online. Your contribution will be key to reinforcing the brand image and achieving sales targets through high-quality service and trusted relationships. **Responsibilities** * Deliver exceptional service, valuing every interaction and promoting the brand, products, and loyalty programs. * Understand customer needs, present products passionately, and guide customers toward the best choice. * Build lasting relationships by fostering trust and loyalty. * Drive complementary and omnichannel sales (Click\&Collect, Seek\&Send, in-store tablets). * Actively contribute to individual and team objectives. * Professionally manage requests or complaints together with the supervisor. * Maintain boutique order, visual standards, and care according to brand guidelines. * Support omnichannel operations and inventory activities. * Contribute to cash handling and operational procedures in accordance with internal policies. **Profile** * Passion for fashion and customer service. * Stand out for elegance, empathy, and interpersonal skills. * Proactive, results-oriented, and eager to learn. * Positive and collaborative approach to teamwork. * Experience in fashion or luxury/premium retail is a plus. Work location: On-site employment