RECEPTION ASSISTANT

Description

Position Summary: We are seeking a proactive, detail-oriented Reception Assistant to support process preparation, recordkeeping, and courteous guest service at a luxury hotel. Key Highlights: 1. Efficient operational and administrative support to the reception area. 2. Collaboration in guest check-in, check-out, and billing processes. 3. Maintenance of confidentiality and brand excellence. **Evok Collection** is a French luxury hotel and restaurant group with a presence across Europe. Its philosophy centers on offering guests “a dream life” through a unique, contemporary, and sophisticated interpretation of the art of living—set within some of the world’s leading cultural and lifestyle hubs. With properties in Paris, Madrid, and Rome, Brach invites guests to discover an elegant, approachable lifestyle. Its concept blends warmth, authenticity, and a modern neighborhood spirit—creating an immersive, vibrant experience for both travelers and local clientele. At the **Hotel Brach Madrid**, we are looking to hire a full-time **Reception Assistant** to strengthen our Reception team. We seek a proactive, detail-oriented individual with prior experience in luxury hotels or high-end hospitality who embodies the brand’s values of excellence and hospitality. **RECEPTION ASSISTANT** **Position Mission** To provide efficient operational and administrative support to the reception area—contributing to proper process preparation, accurate recordkeeping, and courteous guest service—to ensure smooth departmental operations. **Responsibilities** * Deliver personalized sales of all hotel services offered across departments to guests. * Assist in preparing documentation for scheduled daily arrivals. * Collaborate in guest check-in and check-out processes, as well as related accounting and billing. * Support guest registration (check\-in / check\-out). * Update guest records in the system. * Assist with invoice collection, verifying last-minute services and confirming accuracy of charges. * Collaborate in billing closure procedures. * Handle room reservations under supervision. * Provide concierge support as needed. * Maintain confidentiality and uphold the brand’s image of excellence at all times. * Perform other related duties assigned to support effective departmental and hotel operations. **Required Profile** * Education in Tourism, Hospitality, or related field (ongoing or completed). * Minimum 6 months to 1 year of experience in hotel reception or customer service. * Advanced or native proficiency in Spanish and English. * Additional intermediate-level languages are a plus. * Basic knowledge of hotel management systems (PMS), preferably Opera Cloud or similar. * Proficiency in computer use and Microsoft Office suite. * Familiarity with reception, reservation, and billing processes. * Basic knowledge of the city and nearby tourist services. **What We Offer** * Permanent contract. * Meal voucher. * Opportunity to join a luxury hotel with a solid, growing project. * Excellent working environment and multicultural team. * Compensation and conditions commensurate with experience and position.