IT and Systems Support Technician

Description

**IT and Systems Support Technician** We are seeking to immediately hire the person who will handle office IT support and day-to-day system operations. **What will you do in this role?** You will serve as the office's primary technical contact. Your day combines end-user support with hands-on systems and infrastructure tasks. · Equipment preparation, configuration, and installation: onboarding workstations for new hires and formatting/retiring devices upon staff departures. · End-user support and incident resolution for office users: operating systems, office productivity software, access permissions, network connectivity, printers, antivirus, and malware. · Configuration of printers, local networks, routers, and connectivity. · Creation and support of corporate accounts and tools (email, SaaS platforms, password managers). · Monitoring of our fleet of Linux VPS servers and response to incidents: service availability, disk space, Docker containers, certificates, and renewals. · Domain, hosting, DNS, certificate management, and expiration tracking. · Hardware, software, and license inventory and control. · Management of the ticket queue in our internal support portal. **What are we looking for?** A solution-oriented, organized, and practically minded individual who is equally comfortable assisting the person next to them and logging into a server via SSH. An autonomous professional: here, no manual exists for every task—instead, you investigate and resolve issues independently. **Requirements** · Proven experience in IT support and microcomputer maintenance. Windows workstation administration; networking, printers, and device configuration. · Command-line Linux proficiency and experience—basic or intermediate—with VPS servers. · Knowledge of domains, DNS, hosting, and SSL certificates. Ability to prioritize incidents and respond promptly. · Fluent Spanish. Docker and container experience is a plus. Email servers (Mailcow, Postfix), SPF/DKIM/DMARC. Microsoft 365 and mailbox migrations. · End-to-end workstation lifecycle management: onboarding, offboarding, inventory, and security. **What do we offer?** · Stable and immediate hiring. · 100% on-site position in Las Rozas de Madrid. · Working hours: Monday to Friday, 8:30 AM to 6:00 PM\. · Salary commensurate with qualifications and experience. · A dynamic environment where you’ll handle everything—from setting up workstations to administering production servers. Salary: Starting from €24,000.00 per year Work location: On-site employment