Backoffice Operations

Description

Job Summary: We are seeking a Backoffice Operations professional, expert in multitasking and detail-oriented, crucial to ensuring flawless and uninterrupted operational processes. Key Highlights: 1. Revolutionizing real estate investment with a fast and excellent company. 2. Key role in internal coordination and continuous process improvement. 3. Opportunity for rapid growth within an elite environment. If your superpower is: multitasking — but without losing attention to detail — we have something for you! We need a Backoffice professional for the Operations area. **You will be the person who ensures everything runs perfectly, the inbox always stays at zero, and everything remains under control.** At Monest Capital, **we have spent 5 years revolutionizing the way people invest in real estate**, and we are building something much bigger: a fast, operationally efficient, and excellence-obsessed company. ##### **Your Mission** You will be responsible for ensuring that operational and support processes run without bottlenecks. You will be a key player in: * Keeping support inboxes and workflows operational. * Managing incidents and ensuring follow-up. * Coordinating internal cross-departmental processes. * Maintaining the product’s operational ecosystem up to date. * Preventing errors, delays, and operational blockers. ##### **What You’ll Do Daily** **Operations and Support** * Manage operational and support email inboxes. * Resolve incidents or escalate them to the relevant department. * Ensure follow-up and closure of all requests. * Maintain response SLAs under 24 hours. **Product Operational Management** * Manage user onboarding, offboarding, and access across platforms. * **Keep Campus, Discord, Telegram, and CRM operational.** * Execute weekly and monthly product processes. * Upload and organize mentor consultations and feedback. * **Manage renewals, freezes, and activations.** **Internal Coordination** * Provide operational support to the **CSM, Sales, and Product teams.** * Coordinate cross-functional operational tasks. **Continuous Improvement** * Identify inefficiencies and propose improvements. * Document processes. * Participate in automation and operational optimization initiatives. ##### **Your DNA** * Prior experience in **support, operations, or backoffice roles.** * **Experience with CRM systems and digital tools: Notion, JIRA, Slack, Discord, Stripe.** * Experience in **digital environments**, online education, or startups. * Exceptional organizational and multitasking abilities. * Obsessive attention to detail. * Ability to work at a high pace with multiple concurrent priorities. ##### **Working at Monest Capital:** * **Direct impact: Your opinion matters!** The opportunity to be part of a stable, high-growth project in the real estate investment industry. * **Competitive salary** * **100% remote and flexible work** From anywhere (Spain or Andorra). * **Elite environment:** Here, you’ll grow 10x faster than at any other company. It’s not for everyone — but if you fit, you’ll find your best self here. * **In-person team-building events across various cities in Spain.** * **22 working days of vacation per year.** **Do you like what you read?** Apply now and discover our hiring process!