Workshop Reception

Description

Job Summary: As a Service Advisor, you will be the main link between the client and the workshop, ensuring close and professional attention, correct repair management, and an excellent after-sales experience. Key Highlights: 1. Stable incorporation into an established company in the automotive sector 2. Continuous training and professional updating 3. Real opportunities for growth within the group **Workshop Reception** ==================== At **Grup Lesseps**, a leading group in the automotive sector and official dealer for **SEAT and CUPRA**, we strive to deliver an outstanding customer experience at every stage of their relationship with the brand. To strengthen our after-sales team, we are seeking to incorporate a **Service Advisor** for our workshop in **Mataró**. ### **What will be your mission?** You will be the primary liaison between the customer and the workshop, ensuring attentive and professional service, accurate repair management, and an after-sales experience aligned with SEAT and CUPRA quality standards. **Main Responsibilities:** ---------------------- * Receiving and providing personalized service to workshop customers. * Opening, tracking, and closing repair orders. * Planning and coordinating workshop appointments. * Advising customers on recommended maintenance, repairs, and services. * Preparing, explaining, and following up on estimates. * Maintaining continuous communication with customers regarding their vehicle’s status. * Coordinating with the workshop supervisor and technical team to ensure timely delivery and service quality. * Handling administrative tasks related to repairs, warranties, and documentation. * Identifying opportunities to improve customer experience and additional services. * Monitoring satisfaction and service quality indicators. * Complying with manufacturer-established processes and standards. **Profile:** ----------- * Prior experience as a **Service Advisor, Workshop Receptionist, or After-Sales Representative** in the automotive industry. * Knowledge of workshop operations and after-sales processes. * Customer orientation and strong communication skills. * Organizational ability and capacity to manage multiple tasks simultaneously. * Proficiency in computer tools and management software. * Problem-solving, proactive, and service-quality-oriented profile. * Valid driver’s license (Class B). ### **Preferred Qualifications** * Experience in **official dealerships**. * Familiarity with **SEAT, CUPRA, or VAG Group** processes and standards. * Experience in warranty management. * Technical training in automotive or after-sales fields. * Catalan language proficiency is a plus. **What We Offer:** --------------------- * Stable incorporation into an established company within the automotive sector. * Competitive salary based on experience and qualifications. * Potential incentive system linked to performance goals. * Continuous training and professional development. * Real opportunities for growth within the group. * Positive working environment and well-established team. * Integration into a brand strongly focused on quality and customer experience. **Join Grup Lesseps and become part of the SEAT & CUPRA after-sales team at our Mataró center.**