Customer Service

Description

Job Summary: We are seeking a proactive and empathetic individual for our Customer Service role, ensuring a positive customer experience, handling inquiries, and collaborating on process improvements. Key Highlights: 1. Provides a positive experience to each customer. 2. Empathetic complaint handling and interdepartmental collaboration. 3. Proactivity, goal orientation, and quality in customer service. We are looking to hire a person for our Customer Service team in Cornellà de Llobregat. You will serve as the direct point of contact with our users, ensuring that every customer has a positive experience and receives the solutions they need. Your main responsibilities will include handling inquiries via phone, email, and chat, providing clear information about our products and services. It will be essential to understand each customer’s needs to guarantee their satisfaction. You will manage complaints empathetically, always seeking the most appropriate solution. You will also collaborate with other departments to improve internal processes and the overall customer experience. Maintaining detailed records of each communication in our system will be an important part of your daily work, enabling us to track interactions and enhance our services. A strong service orientation, excellent communication skills, and the ability to multitask are required. If you enjoy helping others and are seeking a place where you can grow professionally, this is your opportunity. We value proactivity, goal-focused performance, and commitment to quality in every customer interaction. Vocational Training (Intermediate Level FP) or equivalent studies in fields such as administration, customer service, or related areas. Demonstrable experience in customer service roles. C1-level English proficiency, plus excellent Spanish language skills. Knowledge of Catalan is considered a plus. Strong communication skills, multitasking ability, functional knowledge of CRM tools, and proficient use of Microsoft Excel are required.