Service Manager

Description

Choosing Capgemini means choosing a company where you will have the freedom to design your professional career as you wish, backed and inspired by a collaborative global community of colleagues. Here, you can reinvent what is possible. Join us and help the world’s leading organizations discover the value of technology and build a more sustainable and inclusive world. **What will your role be?** You will be responsible for driving and ensuring the execution of Platform RUN initiatives. You will ensure the proper functioning and evolution of customer services through initiatives, guaranteeing: Effective tracking and execution of operational service (L2\). Delivery of a stable, efficient service with continuous improvement. * Identify improvement opportunities (from incidents, problems, QA, Champions) * Define, structure, and prioritize the Platform RUN backlog * Ensure actual execution of initiatives (not just definition) * Coordinate involved teams (L2, L3, QA, Chapter Leads) * Track impact (reduction in incidents, efficiency, costs) * Oversee the complete backlog * Financial control and consumption monitoring * Vendor management (L2 vendors) * Reporting and tracking **Your profile** Experience in the following skills: * Tracking execution of RUN and Platform RUN actions * Service evolution (not just operations) * End-to-end backlog control * Consumption and efficiency (RUN \+ initiatives) * Coordination of CPI / Champions / QA * Transparency (KPIs, risks, impact) * Fluent English required * Preference for Barcelona We value all applications and offer in-person, online, and certification-based training. Even if you do not meet 100% of the requirements, we want to meet you! **What you’ll love about working here** * 24 vacation days \+ 2 personal days \+ December 24 and 31 \+ option to purchase up to 7 additional vacation days per year * Continuous learning: access to MyLearning, Capgemini University, Digital Campuses, and Professional Communities. You’ll also have access to platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language learning (English, French, German, etc.) — among others! * Flexible Compensation Plan (health insurance, transportation, training, meal card or food allowance, childcare support, etc.) **Why Capgemini? Our commitments and priorities:** Our Equality Plan and Code of Ethics ensure inclusive, non-discriminatory processes that foster talent within a multicultural and accessible environment for people with disabilities (holding a disability certificate is viewed positively). Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world, delivering tangible impact both for businesses and society. We are a responsible and diverse group, with 340\.000 professionals across more than 50 countries. With over 55 years of experience, our clients trust Capgemini to harness the value of technology and address all their business needs. We deliver end-to-end solutions — from strategy and design to engineering — powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data, combined with deep industry expertise and a strong partner network.