Claims Handler - Travel Assistance (Temporary Contract)

Description

Job Description: **WHAT IS AON?** Aon is a professional services firm dedicated to shaping the best decisions to protect and enrich people's lives worldwide. Our professionals provide clients in over 120 countries with advice and solutions that deliver clarity and confidence to make the best decisions to protect and grow their businesses. In Spain, Aon has been a market leader since 1929, thanks to a client-focused strategy. At Aon Spain, we continuously invest in new ideas and solutions, and we are proud to have pioneered many initiatives that have become benchmarks in Risk Management and Human Resources Consulting in our country. Aon Spain operates the largest service network in the industry, comprising 22 offices and a team of nearly 1\.500 professionals who possess deep knowledge of domestic and international markets and extensive experience across all industry sectors. **WHAT ARE WE LOOKING FOR?** We are currently seeking a **Claims Handler for a Temporary Contract** (to cover sick leave) for our Travel department in our Valencia offices. Your **main responsibilities will include:*** Answering Travel customer service telephone lines and providing information to clients. * Managing and responding to email inboxes. * Performing administrative tasks related to claims and customer service. * Tracking claims and informing clients (including special treatments). * Tracking and controlling documentation required from insurance companies. * Recording policies and reviewing client invoices, processing invoice disputes where applicable. * Managing reimbursements for travel assistance claims with both clients and insurance companies, overseeing the entire process from start to finish. **Minimum Requirements:*** Vocational Training Level II (FP II); prior experience in tourism and/or insurance sectors is preferred. * At least 1 \- 2 years of experience in claims handling (experience in travel assistance claims and/or travel agencies is highly desirable). * Ability to work effectively in a team. * Experience interacting with internal and external clients. * Analytical skills and problem-solving ability. * Advanced office software proficiency (Microsoft Office suite). * Document management capability. * Empathy and strong client-service orientation. \#LI\-ED1