Junior Quality and Training Officer

Description

Summary: Join Hello Watt as a Quality & Training Intern Assistant to optimize commercial services and contribute to team development. Highlights: 1. Working with dynamic and committed teams 2. Being part of a fast-growing startup focused on self-consumption 3. Having responsibilities and a strong impact on development **About Us** ------------ **Hello Watt reduces household energy bills** by accelerating housing decarbonization and electrification. With over **2 million downloads**, the **Hello Watt app** enables every household to measure, understand, and control its energy consumption while benefiting from the best energy offers on the market. Across France, Hello Watt installs **solar panels, batteries, heat pumps, and electric vehicle charging stations**, all managed via the Hello Watt app to maximize savings. Backed by a team of over 250 passionate professionals, Hello Watt makes **energy simpler, more accessible, and smarter**. We empower households to take control of their energy consumption — in France and across Europe. **Job Description** ----------------------- To develop, optimize, and improve Hello Watt’s commercial service, we are seeking a Quality & Training Intern Assistant (m/f/d). Reporting to the Quality & Training Manager, you will support the development of initial and ongoing training for our comparison, solar, and renovation activities at our Valencia site. You will also be responsible for monitoring the quality of advisors’ sales pitches and ensuring compliance with partner requirements by conducting call listening sessions and providing feedback to floor advisors. **Quality Audits and Control:** * Conduct listening sessions of our sales advisors as part of partner audits and our own continuous internal audits; * Identify gaps and improvement opportunities in our practices to build corrective action plans that enhance our advisors’ competencies; * Ensure compliance with partner requirements, processes, and expected quality standards aligned with our internal benchmarks; * Manage and arbitrate sales attribution during multiple advisor interactions; * Develop metrics and produce reports on quality KPIs. **Training and Team Support:** * Disseminate and support implementation of partner quality requirements within our advisors’ communication; * Maintain and update our internal knowledge base and training documents; * Co-facilitate initial and ongoing training workshops for our commercial teams (interactive workshops, group coaching, refresher sessions, etc.); * Deliver written and/or oral feedback to advisors following quality listening sessions to support their professional growth. **Partner Relations:** * Participate in quality committees, calibration meetings, and maintain direct contact with our partners; * Prepare meeting minutes; * Select and forward calls to partners according to their criteria; **Office Management:** * Assemble, install, and configure PCs and workstations for new commercial advisors. **Candidate Profile** -------------------- * Bachelor’s or Master’s degree from a business school or engineering university; * **Strong commercial communication skills**; initiative, enthusiasm, and ability to propose solutions; * Dynamic, persistent, pedagogical, and attentive listener; * **Sales strength**: mastery of complex sales techniques — especially remote sales — and strong affinity for commerce; * **Tech-oriented**: comfortable with technology and proficient in using various digital tools to manage your activities; * **People-focused**: you enjoy close collaboration with colleagues, listening to them and helping them grow. Your analytical mindset, teamwork spirit, and enthusiasm are additional assets that will help you succeed in this role; * Knowledge of energy renovation topics or prior sales experience would be advantageous. **Why Join Hello Watt?** * To work alongside dynamic and committed teams; * To be at the heart of a rapidly growing startup tackling an exciting challenge: advancing self-consumption; * To assume responsibilities, enjoy autonomy, and make a significant impact on Hello Watt’s development. **Recruitment Process** -------------------------- * 20-minute phone interview with Alexis, our Quality & Training Manager at the Valencia site; * Case study; * Interview with Julien, our Site Director. **Additional Information** -------------------------------- * Contract type: **Internship** (6 months) * Start date: **December 1, 2025** * Location: **Valencia** * **Occasional remote work permitted** * Salary: **between €800 and €1000 / year**