Hotel Receptionist

Description

Job Summary: We are seeking a full-time hotel reception agent for AZZ Hoteles to serve as our guests’ first point of contact, managing reservations, check-ins, and providing service information to ensure a memorable stay. Key Responsibilities: 1. Manage guest reservations and check-in/check-out 2. Provide information about the hotel and its services 3. Handle complaints and ensure customer satisfaction We are looking for a full-time hotel reception agent for AZZ Hoteles who will act as the first point of contact for our guests and manage all aspects of accommodation. Your responsibilities include guest registration, reservation management, and providing information regarding rooms, rates, and services. If you possess strong customer service skills and prior experience in the hospitality industry, we would love to meet you. Help us create a memorable stay for our guests. RESPONSIBILITIES Perform all check-in and check-out procedures Manage online and telephone reservations Inform guests about payment methods and verify their credit card details Register guests by collecting necessary information (contact details and exact dates of stay) Welcome guests upon arrival and assign rooms Provide information about our hotel, available rooms, rates, and services Respond promptly and professionally to guest complaints Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to meet guest needs Confirm group reservations and arrange customized services for VIP guests and event attendees, such as wedding guests Sell additional facilities and services when appropriate Maintain up-to-date records of reservations and payments REQUIREMENTS AND SKILLS Work experience as a hotel reception agent, receptionist, or similar role Experience with hotel reservation software Understanding of how travel planning websites operate (e.g., Booking and TripAdvisor) Customer service orientation Excellent communication and organizational skills ▪ Languages (English minimum level B2; French is a plus) Employment type: Full-time Experience: * Reception: 1 year (Preferred) Language: * English (Preferred) Work location: On-site Work location: On-site