HOTEL RECEPTIONIST

Description

Job Summary: We are seeking a Receptionist with a strong service orientation, a positive attitude, and guest-centric focus to ensure a friendly, professional, and memorable experience from check-in to check-out. Key Responsibilities: 1. Ensure a warm, professional, and efficient welcome for guests. 2. Manage reservations and incidents, guaranteeing a seamless experience. 3. Collaborate with the team to ensure smooth shift operations and guest service. At **Novotel Valencia Lavant**, a newly opened **superior 4-star hotel** with **370 rooms**, we are looking to hire a **Receptionist** to join our Front Office team. We seek a service-oriented individual with a positive attitude and guest-focused mindset, eager to be part of a dynamic, modern, and forward-looking hospitality project in Valencia. As a Receptionist, you will be among the first points of contact welcoming our guests, ensuring a friendly, professional, and memorable experience from check\-in to check\-out. **Main Responsibilities** Your key responsibilities will include: * Greeting and assisting guests, ensuring a warm, professional, and efficient welcome. * Performing check\-in and check\-out procedures, correctly handling documentation, payments, and billing. * Informing guests about hotel services, operating hours, facilities, and city recommendations. * Managing reservations, modifications, special requests, and incidents during the stay. * Responding promptly and solution-oriented to phone calls, emails, and guest inquiries. * Coordinating with Housekeeping, Maintenance, F\&B, and Reservations departments to ensure a seamless guest experience. * Handling complaints or claims according to internal procedures while maintaining a solution-focused attitude. * Ensuring compliance with brand standards for quality, service, and operational procedures. * Keeping the Reception area tidy, fully operational, and prepared to deliver excellent service. * Collaborating with the team to ensure smooth shift operations. We are looking for someone who brings: * Prior experience working at a hotel front desk. * Education in Tourism, Hotel Management, Accommodation Management, or a related field. Valuable but not mandatory if relevant experience is demonstrated. * Advanced level of English; additional languages are an asset. * Familiarity with hotel Property Management Systems (PMS); experience with Opera is preferred. * Strong communication and interpersonal skills, with proven customer service expertise. * Organizational ability, incident resolution capability, and teamwork skills. * A positive attitude, proactivity, and attention to detail. * Availability to work rotating shifts, including weekends and public holidays.