Monitoring Service Manager

Description

Job Summary: We are seeking a Monitoring Service Manager to lead and consolidate a comprehensive monitoring and observability service, including architecture design, implementation, and maintenance. Key Highlights: 1. Technical team leadership in monitoring and observability. 2. Design and evolution of monitoring architectures using Dynatrace and Kibana. 3. Continuous training and personalized career development plan. Company Description Why work at Sopra Steria? Because working at Sopra Steria also means feeling **Sopra Steria**. We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people — their training and professional development — driving us to grow and improve continuously. We are passionate about digital transformation, and just like you, we seek the best adventure. We want your everyday experience to become your greatest source of inspiration — to learn, contribute, have fun, grow, and above all, enjoy it to the fullest. If you want to join a “**Great Place to Work**” team, keep reading! Job Description We are currently looking for a **Monitoring Service Manager**. You will collaborate on a project to lead and consolidate a comprehensive monitoring and observability service based on Dynatrace, Kibana, and other APM tools. This includes designing and evolving the monitoring architecture, implementing and maintaining agents, dashboards, and alerting systems, as well as performing advanced performance analysis and incident resolution. You will be part of a team responsible for continuous support, service optimization, and continuous improvement. Day-to-day responsibilities include... * Monitoring Team Leadership * Coordinate the technical team, assign tasks, and ensure service quality. * Act as the technical and operational escalation point. * Maintain consistent presence in meetings and service follow-ups to prevent organizational gaps identified in other teams. * Monitoring Architecture Design and Evolution * Define and maintain the full observability architecture: agents, pipelines, dashboards, alerts, ITSM integrations. * Model management zones, tagging, logical groups, dashboards, and alert configuration. * Supervise implementations of the "essential model" and Premium models of Dynatrace. * Platform Implementation and Maintenance * Install and configure Dynatrace agents; validate in PRE and PRO environments; review consumption and behavior. * Define, maintain, and optimize the alerting and notification system. * Monitor dashboards (Dynatrace, Kibana, Grafana) and KPIs. * Advanced Operations and Support * Problem analysis, log review, tracing, and performance evaluation. * Track critical incidents and recurring issues. * Provide technical validation of deployments and support development teams / application owners. * Service Management * Ongoing liaison with project managers, clients, and stakeholders. * Prepare technical reports — monthly or ad\-hoc. * Propose optimizations, license cost reductions, and continuous improvements. Requirements What do we need? * Proven experience with Dynatrace (implementation, configuration, and advanced usage). * Minimum 2–3 years’ experience in system administration (Linux and/or Windows). * Solid knowledge of APM monitoring and observability. * Diagnosis and resolution of performance incidents. * Experience with microservices and containerized environments (Docker, Kubernetes / OpenShift). * Basic networking knowledge (HTTP, TCP/IP, DNS). * Familiarity with scripting (Python or Bash). * Ability to communicate effectively with both technical and business stakeholders. * Prior experience leading or mentoring technical teams. * Experience designing monitoring architectures (metrics, logs, traces, dashboards). * Familiarity with ITIL/SRE and incident management in ITSM platforms (ServiceNow, JIRA). Additionally, the following would be highly valued: * Official certifications (Dynatrace or other APM tools). * ITIL/PMP certifications. * Experience in CI/CD automation and integration. * Public cloud experience (AWS, Azure, GCP). * Advanced observability knowledge (Grafana, ELK/Kibana, Prometheus, OpenTelemetry). Additional Information **What do we offer? What’s in it for you?** * Hybrid work model * Permanent contract and full-time schedule * 23 vacation days * Continuous training: technical, transversal, and language skills. Access to certifications, trainings from major technology partners, online learning platforms, and much more! * Life and accident insurance * Flexible compensation options (health insurance, childcare vouchers, transport, meal, and training allowances) * Access to Privilege Club, offering attractive discounts with leading brands * Personalized and detailed onboarding. We accompany you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces — where work and fun come together! * Camaraderie and a positive atmosphere — unity is central to our culture. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career development plan. You’ll receive training, we’ll set goals, and conduct regular follow-ups to ensure we achieve them — together. We listen to your priorities and fight for them. Your voice matters here! Join us and be part of something greater! ***The world is how we shape it*** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and respect for social and cultural differences — including gender, age, ability, sexual orientation, and religion — ensuring equal opportunities.