Position Summary: We are seeking Home Help Coordinators to manage and organize the service, supervise auxiliary staff, and ensure user satisfaction. Key Responsibilities: 1. Comprehensive coordination and management of the Home Help Service 2. Supervision of auxiliary staff and optimization of human resources 3. Continuous maintenance of service quality and user satisfaction Aztertzen is seeking Home Help Coordinators for the afternoon shift to cover a leave of absence. The responsibilities include the following: Regarding Users: * Coordination, management, and organization of the Home Help Service * Planning the provision of the Home Help Service (HHS), as specified by the Donosti City Council under the stated conditions and requirements. * Monitoring the work of Home Help Auxiliaries to ensure high service quality and beneficiary satisfaction. Regarding Home Help Auxiliaries: * Assigning Home Help Auxiliary staff to HHS beneficiaries * Organizing and supervising staff work * Distributing shifts, tasks, monitoring working hours and personnel across centers to optimize service costs and propose labor improvements * Reporting labor-related incidents concerning Home Help Auxiliaries (e.g., hiring and personnel administration, registrations, terminations, shift modifications, etc.) to the company’s HR Department * Receiving and forwarding complaints, claims, and suggestions from Home Help Auxiliaries to the HHS Manager at Bilbao City Council * Monitoring punctuality and actual working time compliance by Home Help Auxiliaries * Preparing and delivering work reports to Home Help Auxiliaries (e.g., work templates, task sheets for home visits, etc.) * Managing all aspects related to substitutions, incidents, and absenteeism to resolve operational needs * Coordinating socio-healthcare work performed by human resources through organizing and distributing shifts, tasks, monitoring working hours and personnel, and issuing appropriate instructions to assigned personnel * Communicating company policies regarding quality, human resources, occupational risk prevention, etc., to all Home Help Auxiliaries * Maintaining ongoing contact with users via periodic telephone calls to assess their level of satisfaction with the service, resolve queries and incidents, address needs, and provide necessary advice General Responsibilities: * Acting as intermediary, recording, and forwarding communications among various parties involved in service delivery * Ensuring continuous operation of communication channels that guarantee location of all parties involved in service delivery * Constant updating of the internal HHS management software * Reporting daily incidents to the City Council * Performing other administrative duties * Periodic coordination with other professionals * Issuing material procurement orders to maintain adequate supply levels and supervising material expenditure per batch * Proposing necessary measures to improve service quality, in accordance with the Group’s defined Quality Standards Minimum Requirements: * Basque language: EGA * Availability to work Monday to Friday, 14:00–21:00 * Experience in roles related to management and coordination * Salary according to Collective Agreement