Administrative Assistant

Description

Job Summary: We are seeking a proactive and organized professional for an administrative role with a strong focus on customer service, managing communications and supporting the department. Key Highlights: 1. Proactive administrative role with a strong focus on customer service 2. Opportunity for learning and development of new skills 3. Smooth communication with customers and management of administrative tasks We are looking for a proactive and organized individual to join our team in Avilés, performing an administrative role with a strong emphasis on customer service. Experience in managing customer communications—both by phone and through other channels—is required, ensuring high-quality service and efficient resolution of any inquiries. Strong interpersonal skills, good listening ability, and clear customer satisfaction orientation are essential. Proficiency in office software and customer management systems will be valued. Typical responsibilities include handling incoming calls, managing email correspondence, organizing schedules, preparing simple documents, and providing general support to the administrative department. A high level of professionalism and discretion is expected. We seek someone with initiative, capable of working independently and adapting to a dynamic work environment, with opportunities for continued learning and skill development. A Basic Vocational Training qualification, PCPI or PGS diploma is required; at least one year of experience in similar roles—especially in customer service or call centers—is preferred. A C1 level of English is mandatory for fluent communication. Working hours are Monday to Thursday from 9:00 to 17:00, and Fridays from 9:00 to 16:00\. Basic Vocational Training / PCPI / PGS. Minimum 1 year of demonstrable experience in customer service or call centers. C1 level of English\. Communication skills, customer interaction ability, listening capacity, and customer orientation. Commercial skills will be considered an asset.