Job Summary: We are seeking a Technical Labor Support Agent to provide customer service, resolve inquiries, and manage incidents related to labor management software. Key Highlights: 1. Essential role in providing technical support for labor management solutions to clients. 2. Opportunity to work in an environment that values potential and learning. 3. Shape the future of cloud-based business solutions. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions**, serving the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5,000 employees** empower 750,000 customers to unlock their full potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. As a result, we can confidently say that every day we work to shape their future, ours, and that of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. Our offices are located in **Santander.** **What will be your main responsibilities as a Technical Labor Support Agent?** You will be responsible for delivering customer support services in the labor domain. As a Technical Labor Support Agent, you will: * **Customer Service**: This function involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Resolution of Advisor Queries**: You will assist labor advisors with specific inquiries, providing accurate information and guidance within the labor domain. * **Incident and Bug Reporting**: Documenting and reporting issues is critical to improving labor management software; this requires an observant and analytical mindset. * Interpretation and Implementation of Collective Bargaining Agreements: Understanding labor legislation is essential to correctly implement collective agreements within the management software. * **Payroll Preparation Support**: Assisting in payroll creation using the company’s software, requiring knowledge of labor legislation. * **Labor Procedure Management**: Facilitating and guiding users in leveraging the tool for managing various labor-related processes. **About You** -------------------- * **University degree** in Labor Relations or a related field is essential to grasp the technical and legal aspects of the role and/or vocational training (FP) in Administration and Finance. * **Payroll Processing**: Experience preparing payrolls is crucial, as it constitutes one of the core responsibilities. * **Experience in Advisory Firms**: Prior experience working in labor advisory firms or similar roles provides the necessary practical background. * **Customer Service**: Previous experience in customer service is fundamental, as interaction with users is a constant part of the job. *Beyond professional skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference.* **Competencies** --------------- Payroll Processes **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value deeply, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each individual can thrive fully and express their uniqueness. Our commitment rests on **three fundamental pillars**: gender **equality**, inclusion of people with **disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director