Job Summary: We are seeking a Senior IT Support Technician to join our team within a private engineering and technology group, resolving complex technical issues. Key Highlights: 1. Participate in technologically innovative projects at the international level. 2. Continuous professional development with a wide range of training opportunities. 3. We promote equal opportunities, diversity, and inclusion. At Sener, driven by our growth, we are looking to incorporate a Senior IT Support Technician into our IT team at our Las Arenas (Bilbao) center. We are a private engineering and technology group comprising over 4,500 professionals and experts across more than 100 technical disciplines, with offices on five continents. We integrate our expertise to deliver tailor-made solutions that best meet your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. **Your Responsibilities:** * Diagnose and resolve technical issues, including hardware, general and specific software, and network connectivity problems. * Log and track incidents in our helpdesk system. * Collaborate with other team members to resolve technical issues. * Prepare technical manuals for installation and/or configuration of IT tools. * Layout, installation, and configuration of end-user equipment. * Installation and configuration of IT software tools. * Use and maintenance of hardware and software inventory tools. **What We Expect From You:** * Higher Vocational Training Diploma (FP Técnico Superior) in Network Systems Administration or related field. * Minimum of 8 years’ experience in this role. * Intermediate-to-advanced level of English. * Proficiency in office productivity tools. * Advanced knowledge of the Microsoft 365 environment. * Knowledge of Linux. * Scripting knowledge. * Ability to work effectively in a team. * Strong organizational skills. * Communication skills and user-focused attention. **What We Offer You:** These are some of the benefits you will enjoy at Sener: * Permanent employment contract. * Join a multidisciplinary and highly qualified team working on technologically innovative projects at the international level. * Continue your professional development with us and access a broad range of training opportunities (technical, soft skills, language training, etc.). * Take care of yourself with our physical and emotional wellbeing program: sports activities, workshops, physiotherapy, etc. * Optimize your salary through our flexible compensation plan (meal card, private health insurance, childcare vouchers, etc.) and benefit from our life and accident insurance. * Flexibilize your way of working! We offer flexible working hours, teleworking policies, and coworking spaces. * Discount portal for employees and a dedicated onboarding program for our international employees. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (EFr). Additionally, through the Sener Foundation, we collaborate on initiatives that foster knowledge acquisition and contribute to socially responsible engineering development. If you identify with this profile, we look forward to welcoming you… At Sener, we aim to go as far as you want to go!