Are you ready to start your professional adventure in the world of customer service and account management? This is your opportunity! At Treatwell, the leading beauty marketplace in Spain, we are looking for our next Customer Success Agent. If you're passionate about technology, the beauty industry, and want to be part of a company transforming how people book their beauty treatments, this is the place for you! As a Customer Success Agent, you will be responsible for building and maintaining strong relationships with our customer base—beauty salons across Spain. Your main objective will be to deliver excellent customer and partner support, address inquiries, and ensure overall satisfaction. As an expert on all things Treatwell, you’ll confidently provide support and answer a wide range of questions—both about the software our partners use and about the marketplace through which our end customers book their services. We’re seeking a **junior** profile. Prior experience won’t be the deciding factor for selection, although it’s always a plus. We’ll especially value candidates who demonstrate energy, eagerness to learn, and proactivity. **Responsibilities:** * Support the after-sales team: you’ll be a key agent managing a portfolio of clients and helping them achieve top performance in the industry. * Collaborate with cross-functional teams (sales, product, and technical support) to resolve issues and deliver integrated solutions. * Salon engagement: you’ll maintain regular contact with salons and ensure they enjoy an outstanding experience with Treatwell from day one. * Identify opportunities to upsell or cross-sell additional products or services based on client needs and usage patterns. * Work to increase activations on our marketplace and reduce churn within your client portfolio. **About you:** * Positive and proactive attitude: we love people who are enthusiastic, energetic, and able to adapt to any situation. * Communication skills: the ability to communicate clearly and effectively—both in person and in writing—is essential. * Eagerness to learn: this role is perfect if you’re looking to grow your career in after-sales. * Teamwork capability: you’ll join a dynamic team, so collaboration and great team spirit are fundamental. * Education and/or experience related to after-sales or sales will be considered a plus. * Languages: your native language is Spanish, and you have an English level that allows you to read and understand written content. **About Treatwell:** Today, we are Europe’s largest beauty booking website. We have a (growing) team of over 600 people working together from various European countries, collaborating with more than 50,000 partners across 13 countries and processing over 4 million bookings per month. But that’s not all… We’re on a revolutionary journey with a clear mission: to digitize the hairdressing and beauty industry. So, if this excites you, we may just have the perfect job for you!