Application Operations Engineer (AppOps & Identity)

Description

**We're Hiring: Application Operations Engineer (AppOps \& Identity)** Location: Fuengirola or Málaga, Spain (Hybrid\- Visiting the Fuengirola CS Hub 3x days a week) ‍ Department: Tech / Application Operations **About the Role** We're looking for a proactive and technically skilled **Application Operations Engineer** to join our growing Tech team. This is not a traditional support role. You'll be at the heart of our transition from **Application Support to modern Application Operations (AppOps)** — owning application reliability, driving automation, and ensuring our systems run smoothly at scale. A key part of this role is **Identity \& Access Management**, where you'll leverage **Microsoft Entra ID (Azure AD)** to deliver secure, automated, and scalable access to business\-critical applications. If you enjoy solving complex problems, automating processes, and working across teams to improve systems end\-to\-end — this role is for you. **What You'll Be Doing** **Own Application Reliability** * Take ownership of the **availability, performance, and stability** of key business applications * Monitor system health, integrations, and user experience * Proactively detect and prevent issues before they impact users **Lead Incident \& Problem Management** * Act as a key owner in **application incident management (Tier 2/3\)** * Troubleshoot complex issues and perform root cause analysis * Drive **post\-incident reviews and continuous improvements** * Collaborate with development, infrastructure, and external vendors **️** **Build Monitoring \& Observability** * Configure and improve **monitoring, alerting, and logging** * Tune alerts to reduce noise and improve signal quality * Identify trends and risks early using data and metrics **Drive Identity \& Access Management (Entra ID)** * Manage **user provisioning and deprovisioning** across applications * Implement **role\-based access control (RBAC)** and access governance * Work with: * Access packages \& entitlement management * Privileged Identity Management (PIM) * Automated joiner/mover/leaver (JML) workflows * Ensure **least privilege and zero\-trust principles** are enforced * Support audits, access reviews, and compliance initiatives * **️** **Automate \& Improve** * Identify repetitive tasks and **automate operational processes** * Improve monitoring, deployments, and recovery procedures * Contribute to reducing incidents and improving system resilience **Collaborate Across Teams** * Act as a **bridge between business, development, infrastructure, and security teams** * Provide feedback to improve application design and operability **What We're Looking For** **✅** **Must\-have** * Experience in **application support and/or application operations** * Hands\-on experience with **Microsoft Entra ID (Azure AD)**: * User lifecycle management (JML) * Access control (RBAC, groups) * Identity governance concepts * Strong troubleshooting and problem\-solving skills * Experience with ITSM tools (e.g., Jira, ServiceNow) * Ability to work in a fast\-paced, cross\-functional environment **Please note that this role involves working from the office three days per week.** **Nice to have** * Experience with **monitoring / observability tools** (APM, logs, tracing) * Knowledge of **identity automation and access governance frameworks** * Familiarity with APIs, integrations, and SaaS ecosystems * Experience with automation (scripts, workflows, or tooling) **Why Join Us?** * Be part of a **major transformation** from Support to AppOps * Work on **modern identity and access management challenges** * Drive **automation and proactive operations** * Collaborate with international teams across Europe * Influence the way applications are operated at scale **What Success Looks Like** * Applications are **stable, monitored, and proactively managed** * Incidents are **reduced and resolved faster** * Access is **automated, secure, and audit\-compliant** * Operations become **scalable, efficient, and data\-driven**