Insurance Customer Service Teleoperator (25h/w)

Description

**Description:** ---------------- We are Servinform! One of the leading outsourcing groups for contact center and BPO services, comprising over 6,000 employees supporting more than 1,500 companies in call center, back-office, marketing, document management, networks and telecommunications, IT, and social media services. **We are expanding our teleoperator team** for the Customer Service department of one of the leading insurance companies. This is a **STABLE** service **managed by the company for over 12 years**, enabling you to specialize in the insurance sector. **What will you do?** You will serve as a customer service teleoperator for a major insurance company: * Receive calls from customers wishing to file a home insurance claim. * Verify customer data, assist with inquiries, track claims, and close cases. * Handle everything by phone—from the first step to completion. **WE OFFER:** * Integration into a **STABLE PROJECT** * !!! We provide your training !!! Selective, unpaid pre-employment training lasting 15–20 days. Start date: 24/08/26, morning shift, at our offices in **Mairena del Aljarafe.** * Weekly working schedule of 25 hours, on rotating shifts. Activities take place Monday through Friday. We are also operational one or two weekends per month and on certain local and national holidays. * Shifts: rotating morning–afternoon. Morning shift: 8:00–15:00; afternoon shift: 17:00–23:00. * Monthly gross salary for 25h/w: €918 + **allowances**, as applicable (night shift or Sunday allowances). * Collective agreement for Contact Centers; job classification: Teleoperator. * Permanent contract. * Location: Pol. Industrial PISA, Mairena del Aljarafe. *"No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily to achieve this goal."* **Requirements:** --------------- * Experience in Customer Service * Ability to manage conflict resolution * Strong verbal and written communication skills * Proficiency in office software. Experience with contact center tools is highly valued. * Proactivity and adaptability * Interest in joining a **STABLE PROJECT** * Prior experience related to the insurance sector is desirable