Olympus Iberia S.A.U. (OIB)Endoscopic Solutions Location:Sevilla y Galicia Reference Number:80211775\-14052025 Website:https://www.olympus.es/ We are looking for a person to fill the position of Uptime Support Manager in Sevilla and Galicia. The Uptime Support Manager plays a key role in maximizing the availability of patient-ready medical equipment, ensuring hospitals have reliable devices for critical procedures. This involves interacting with clinical staff to provide training, demonstrations, and support on medical and surgical equipment. One of the main focuses of the role is to educate and guide end users on proper care and handling of equipment to reduce avoidable damage and minimize downtime, thereby improving the performance of Olympus equipment. Additionally, this role contributes to the business objectives of Olympus Service by driving customer satisfaction and service profitability. This position is within the Medical Service Business Unit (MSBU) department, collaborating with Territory Managers, Field Service, Customer Support, and Inhouse Experts. All activities are carried out in alignment with our Fundamental Values, which unite all Olympus employees around our purpose: «Making people’s lives healthier, safer and more fulfilling.» Your Responsibilities 1\. **Equipment Availability Optimization** Ensure that Olympus medical equipment is always available and ready for use by promoting best practices and reducing preventable damage. 2\. **Customer Training and Education** Deliver customized training sessions on damage prevention, technical aspects, and troubleshooting to nurses, doctors, technicians, sterilization staff, and hospital attendants. 3\. **On-site Process Improvement** Conduct hospital assessments to observe equipment handling, identify inefficiencies, and propose improvements. 4\. **Data Analysis and Reporting** Analyze repair trends and performance data to generate reports and action plans that reduce failures and improve operational efficiency. 5\. **Service Contract Management** Monitor service contract performance, identify areas for improvement, and collaborate with the service sales team. 6\. **Customer Engagement and Relationship Building** Build strong relationships based on trust and technical expertise, fostering customer satisfaction and contract renewals. 7\. **Inspections and Preventive Measures** Inspect equipment, recommend maintenance actions, and communicate findings and action plans to customers. 8\. **Incident Resolution** Act as a point of contact for repair-related issues, collaborating with internal teams to ensure effective solutions. 9\. **Collaboration and Stakeholder Engagement** Work closely with sales, technical service, customer support, and repair experts. 10\. **Compliance and Representation** Ensure all activities align with Olympus values, internal policies, and industry regulations, representing the company at events and training sessions. Your qualification Education: * Proficiency in Word, Excel, and PowerPoint (mandatory) * Valid driver's license (mandatory) * Degree in medical, technical, or scientific fields (desirable) * Experience in endoscope disinfection or medical equipment handling (desirable) * Certification in presentations or training (desirable) Experience: * Customer service experience (desirable) * Experience in medical devices or healthcare sector (desirable) * Experience in customer training (desirable) * Technical support experience (desirable) * Knowledge of healthcare environment and its regulations (desirable) Competencies: * **Relationship and Trust Building:** Ability to build trust and develop long-term partnerships with customers, communicating confidently to engage them in improvement initiatives. * **Communication and Presentation:** Ability to actively listen, understand customer needs, and communicate information clearly, structured, and engagingly. * **Tenacity and Problem Solving:** A determined individual who enjoys the challenge of identifying and implementing solutions to achieve results. * **Analytical and Data-Driven Approach:** Strong analytical skills to interpret customer performance data, identify trends, and apply action plans that drive improvements in their facilities. * **Collaboration and Teamwork:** Ability to work effectively with sales and service teams to provide seamless customer support. * **Independence and Resilience:** Self-motivated, proactive attitude, and ability to work autonomously in a field-based role. * **Language Skills:** Ability to communicate in English for international collaboration and in the local country language to ensure effective communication with customers. * **Flexibility and Travel Availability:** Willingness to frequently travel within the assigned territory and adapt to customer working hours. * **Technological and Innovative Mindset:** Strong learning ability and enthusiasm for leveraging technological solutions to enhance patient care. * **Business Perspective:** Understanding of business objectives and ability to align service initiatives with overall performance and customer success. Your competencies The interview will be competence-based and the following competencies will be assessed: * Build for the Future * Deliver Results * Lead People * Lead Self * Model and champion Our Core Values Your benefits * Trainings * Free parking * Employee discount on cameras * Health insurance * Pension Plan * Company car * Internet * Labor accidents insurance * Life Insurance About Olympus At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best\-in\-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit **www.olympus\-europa.com** and follow our LinkedIn account: **linkedin.com/company/OlympusMedEMEA**. **More reasons to join our team**