(Fluent German) Customer Support Consultant (remotely)

Description

Summary: Join a global leader as a Customer Support Consultant, delivering outstanding service and building strong customer relationships within a multicultural community. Highlights: 1. Deliver outstanding customer support via calls, chats and emails 2. Build strong and lasting customer relationships 3. Multicultural, multilingual community **Who we are?** **SupportYourApp** is a global Support\-as\-a\-Service leader, collaborating with top\-tier tech companies like Mastercard, Calm, and MacPaw since 2010\. We operate in 30\+ countries and from 90\+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world\-class customer and technical support. Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. **What you will do:** * Deliver outstanding customer support via calls, chats and emails * Build strong and lasting customer relationships * Keep up with evolving tools and technology * Handle sensitive customer data with care and security * Apply the latest and greatest customer happiness practices * Maintain deep understanding of client solutions and meet KPI * Communicate with developers and cross\-functional specialists **What you need to succeed in this role:** * Fluent German and English communication skills (at C1 level or higher) * **6\+ months of experience in customer support role** * CRM systems expertise * Strong analytical thinking and research skills * Positive, proactive and responsible attitude * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **Will be a great plus:** * Experience in technical support **What you get in return:** * Provide services during flexible hours * Opportunity to cooperate fully **remotely** * Inclusive international environment * Compensation in USD * Rewards for referring friends * Balance between project workload and personal time, but also – internal health policy * Responsive leadership interested in your development and long\-lasting cooperation * Greenhouse conditions for self\-development * A culture built on trust, with no time\-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together * Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. *We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.* *Your personal data will be processed as described in the SupportYourApp* Candidate Privacy Notice*.*