BDN Workshop Receptionist

Description

**BDN Workshop Receptionist** ======================== At **Grup Lesseps**, a leading group in the automotive sector and official **SEAT and CUPRA** dealer, we strive to deliver an exceptional customer experience at every stage of the process—from vehicle purchase through to after-sales service. We are currently seeking to hire a **Service Advisor** to strengthen our after-sales team at our **Badalona** center. ### **What will be your mission?** You will serve as the liaison between customers and the workshop, ensuring professional customer service, proper repair management, and a service experience aligned with the brand’s quality standards. **Key responsibilities:** ---------------------- * Greet and provide personalized service to workshop customers. * Open, track, and close repair work orders. * Provide technical advice regarding maintenance, repairs, and recommended services. * Schedule and coordinate workshop appointments. * Monitor repair status and maintain ongoing communication with customers. * Prepare and explain estimates. * Manage warranty claims and associated administrative procedures. * Coordinate with the workshop manager and technical team to ensure timely completion. * Identify commercial opportunities for additional services or maintenance. * Ensure high levels of customer satisfaction and loyalty. * Comply with manufacturer procedures and standards. **Profile:** ----------- * Prior experience as a **Service Advisor, Workshop Receptionist, or After-Sales Service Representative** in the automotive industry. * Knowledge of after-sales processes and workshop operations. * Excellent communication skills and strong customer orientation. * Strong organizational abilities and capacity to manage multiple tasks simultaneously. * Ability to work toward targets and monitor KPIs. * Proficiency with computer tools and management software. * Valid driving license (Class B). ### **Preferred qualifications** * Experience at **official dealerships**. * Familiarity with **SEAT, CUPRA, or VAG Group** procedures and standards. * Technical training in automotive engineering or after-sales experience. * Experience managing warranty claims. **What we offer:** --------------------- * Stable employment with an established company in the automotive sector. * Competitive salary based on experience and expertise. * Potential incentive scheme linked to performance targets (if applicable). * Continuous training and professional development. * Real opportunities for career growth within the group. * Positive working environment and a well-established team. * Integration into a brand strongly focused on customer orientation and service quality. We seek service-oriented individuals with strong organizational skills and a passion for the automotive industry—people capable of delivering outstanding service and building trust in every customer interaction. **Join Grup Lesseps and become part of the SEAT & CUPRA after-sales team at our Badalona center.**