Customer Risk & Collections Specialist

Description

**Love what you do at Kinetico** -------------------------------- Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment. To view positions currently available at Kinetico, click the button below. **Job Description:** ==================== **Head of Administration – Legal and Regulatory Compliance Export Assistants** **Department:** Administration / International Operations **Reports to:** Finance Directorate (Close collaboration with Commercial and Logistics Directorates) **Location:** Spain (with international interaction) **Job Mission** Ensure the **correct administrative, documentary, and operational execution** of the company’s export activities by leading and coordinating the export assistants team, guaranteeing regulatory compliance, process efficiency, and a high level of service to international customers—thereby facilitating legal tariff savings for our customers. **Key Responsibilities** **Team Management and Leadership** * Lead, coordinate, and develop the legal/documentary export assistants team. * Ensure operational coverage so that all files are technically and legally completed correctly for OEA (Authorized Economic Operator) compliance. * Train the team on procedures, international regulations, and internal systems. * Evaluate performance, identify training needs, and propose improvement plans within the assistants team to avoid company risks arising from human error. **Export Administrative Management** * Supervise and validate export documentation: + Commercial invoices + Packing lists + Certificates of origin + Customs and transport documentation + Documentary credits and international collections * Ensure compliance with customs, tax, and foreign trade regulations. * Coordinate with customs agents, freight forwarders, and financial institutions in cases involving documentary credit payments. **Interdepartmental Coordination** * Act as the liaison between International Sales, Logistics, Finance, and Customer Service departments. * Ensure accurate transmission of sales terms (Incoterms, payment methods, deadlines). * Resolve operational incidents affecting invoicing, collections, or delivery. **Process Control and Improvement** * Optimize export administrative processes to improve efficiency and reduce risk. * Define and maintain internal procedures and controls. * Actively participate in continuous improvement projects, digitalization initiatives, or ERP implementation related to international sales and OEA. * Analyze operational KPIs (lead times, incidents, documentary errors) to identify corrective actions. * Record OEA-related incidents pertaining to the export function. * Ensure correct closure of DAEs (Electronic Dispatch Declarations) at the final exit customs office for all export operations. **Finance Support** * Ensure accurate international invoicing. * Collaborate on monitoring international collections and managing customer credit risk. * Support internal and external audits related to export operations. **Required Profile** **Education** * Experience in international business. * Preferably a degree in Business Administration and Management (ADE), Finance, International Trade, or a related field. * Additional training in international trade or logistics (desirable). **Experience** * Minimum of **2\-3 years** of experience in export administration. * Prior experience managing administrative teams. * Experience working in companies with significant international billing volumes and operations. **Technical Knowledge** * International trade and international regulations. * Incoterms and international payment methods. * Export documentation management. * ERP systems (SAP, Dynamics, Navision, or others). * Advanced Excel and administrative management tools. **Languages** * Spanish: native or bilingual. * English: advanced level (professional use required). * Other languages (French, German, Italian): desirable. **Key Competencies** * Leadership and organizational ability. * Attention to detail and administrative rigor. * Analytical and problem-solving skills. * Cross-functional business perspective. * Clear communication and coordination capability. * Orientation toward internal and external customers. * Ability to work under pressure and meet critical deadlines. **Our Commitment and Difference:** Founded in 1970, Kinetico was started by two engineers who pioneered the development of non\-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two\-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever\-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high\-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses. Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act\*), or any other legally protected status, with respect to employment opportunities. **E\-Verify:** We verify the identity and employment authorization of individuals hired for employment in the United States.